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Adult Health and Social Care Pwsc 21 Essay

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Principles of communication in adult social care settings Unit Number: PWCS 21 Unit Reference: L/602/2905 Unit Level 2 Unit Credit Value 2 1. Understanding why communication is important in adult social care settings. 2.1 Identify different reasons why people communicate. People communicate to show fear, pain, love, joy, anger. People need and want to get views, points, wishes and information across to others for all sorts of reasons. 2.2 Explain how effective communication affects all aspects of working in adult social settings I communicate using: Communication books, Handovers, Staff meetings, meetings with my Line Manager Etc. Effective communication is important as it ensures that information is: …show more content…

Understand how to reduce barriers to communication 4.6 Identify barriers to communicate Barriers maybe things like: not understanding or being aware of an individual’s wishes, beliefs, needs, values and culture, not giving people time and space to speak, being in noisy or overcrowded spaces, sitting or standing too far away or too close invading peoples personal space and poor/bad/unwelcoming body language. 4.7 Describe ways to reduce barriers to communication Ways to reduce barriers to be able to communicate are: To make the person feel comfortable and as relaxed as possible, smile and keep facial expressions friendly, maybe use gestures or pictures and be warm and encouraging. Keep to the client’s level and make constant eye contact, talk to the client slowly and clearly to ensure that the client understands what you are saying, remain patient and keep the conversation short and simple. 4.8 Describe ways to check tat communication is being understood. To enable the client understands what you say you should keep to conversation short and simple, ask the client to repeat or rephrase the information you have just given, look at the client and see if they are listening as sometimes when communication a confused person may not be able to understand and start to ignore the information so it is important to keep eye contact with the

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