Which of the following is an example of a quantitative KPI (mark all that apply)? A. Customer satisfaction score B. Employee turnover rate C. Average order value D. Brand reputation
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Which of the following is an example of a quantitative KPI (mark all that apply)?
A. Customer satisfaction score
B. Employee turnover rate
C. Average order value
D. Brand reputation
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- What is the result when sales exceed the cost to produce goods or render services? What is the result when cost to produced goods or render services is greater than the sales? A. Selling B. Revenue C. Benchmarking D. LossA firm’s value proposition communicates the benefits received from theproduct or service by customers. Therefore, the value proposition provides the customer with which key piece(s) of information? a. The price of the good or service b. Where to buy the good or service c. How to use the good or service d. Reasons to buy the good or service e. All of these are correct.is an important element of any business model. Select one: = of O a. Value proposition O b. Competitive analysis O C. Financial forecasting
- Which of the following refers to the quantitative or qualitative aspects of products or services that customers value most? a. Core competencies b. Internal business processes c. Financial economies d. Value propositionsSelect the best answer for the question! 9. What is value to the customer? A. The intangible benefits that can be quantified B. The tangible and intangible benefits that customers obtain at a price that they're willing to pay C. The benefits that the customer can see in a profit and loss statement D. Cash flows generated by the business Mark for revien THE review pageIn the context of behavioral segmentation, who among the following would be a target customer? A) Mary, who recently got married B) Peter, who recently changed his job C) Sam, who recently graduated from university D) Bruce, who opened a fresh fruit shop in the city E) Michael, who is planning a trip to Japan for vacation
- Which of the following is a retail selling expense for an aromatherapy shop like Sage? OElectricity. Mall rent. O Interest payment on a start-up loan. Office supplies. Salaries paid to its sales staff1-Government, law, and order services category is one of the e-government service preferences, which contains all of the examples except: Select one: a. Child care information b. coast guard information c. consumer protection d. crime and government reportsCustomer lifetime value (CLV) focuses on: Group of answer choices net present value of a customer's business over the span of it's relationship with the selling firm. The initial order size to establish a customers buying patterns for future orders. Expediting future orders as customers are staying with sales firms for shorter periods. the profitability value of a customer short and long term.
- Which of the following is true of preferred customer perks? a. Giving away these perks is not particularly profitable for the company in the long run. b. The customers receiving these perks do not talk about them lest other customers get angry. c. The customers receiving these perks are disproportionately profitable for the company. d. Companies are usually quite indiscreet in providing these perks in order to attract more customers. _____ results from a cognitive comparison between a consumer's expectations and the consumer's actual performance perception. a. Disconfirmation b. Attribution c. Disintegration d. Consumer inertiaPlace or distribution channel in the marketing mix focuses on innovating the best features of the product to attract more customers. This statement is actually: Group of answer choices a. false b. trueAQ0702: is a field that correlates with a sales order being sold with a salesperson. all of these online order flag customer id make flag none of ese