Director Smith has decided to form a task force that would develop a performance management system that focuses the employee’s attention on taking those actions that would contribute to helping the organization achieve its goals, for instance, in terms of improved customer service. As such, the task force will need to develop a performance management system (PMS) that focuses on both competencies and objectives related to the strategic statement. Task Force Mission: Consider the following topics: linkages to employee development and linkages to organization rewards. Using these elements to meet the organization’s stated strategy; the task force is to design an effective performance management system.

Director Smith has decided to form a task force that would develop a performance management system that focuses the employee’s attention on taking those actions that would contribute to helping the organization achieve its goals, for instance, in terms of improved customer service. As such, the task force will need to develop a performance management system (PMS) that focuses on both competencies and objectives related to the strategic statement. Task Force Mission: Consider the following topics: linkages to employee development and linkages to organization rewards. Using these elements to meet the organization’s stated strategy; the task force is to design an effective performance management system.

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 1SGB: Create a Group Control System Step 1. From into groups of three to five students. Each group will...

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Create a Group Control System Step 1. From into groups of three to five students. Each group will assume that another student group has been given an assignment of writing a major paper that will involve research by individual group members that will be integrated into the final paper. Each group member has to do his or part. Step 2. Your assignment is develop a list of rules and identify some statistics by which to control the behavior of members in that group. Brainstorm and discuss potential to govern member behavior and consequences for breaking those rules. Step 3. First, select the five rules that you think are most important for governing group member behavior. Consider the following situations that rules might cover; arriving late for a meeting: missing a meeting: failing to complete a work assignment; disagreements about desired quality of work; how to resolve conflicts about paper content; differences in participation , such as one person doing all the talking and someone else talking hardly at all; how to handle meetings that start late; the use of an agenda and handling deviations from the agenda; and any other situation that your group a cover. Step 4. Now consider what statistics could be developed to measure the behavior and outcome of the group pertaining to those five rules. What kinds of things could be counted to understand how group is performing and whether members are the following rules? Step 5. Discuss the following questions. Why are rules important as a means of control? What are the advantages and disadvantages of having many rules (hierarchical control) versus few rules (decentralized control) for a student group? How can statistics help a group ensure? appropriate behavior and a high-quality product? Step 6. Be prepared to present your conclusions to the Class.
Read and analyze the following situation:You work for a business that sells cleaning products for hospitals on an industrial level. The mission of the business is to position itself as a leader in the industry of cleaning products for hospitals at an industrial level throughout Puerto Rico. Recently, the company developed an evaluation of the Human Resources area and they realized that the policies for recruiting and selecting employees were not clear and that there was no evidence of their effectiveness. In addition, the number of employee turnover had increased significantly, and supervisors complain that when a vacancy arises, it takes months for Human Resources to identify a replacement for the available position. In the past, the process only consisted of filling out an application, conducting an evaluation of the candidate's resume, conducting an interview with a supervisor, and giving the selected candidate a brief orientation by the director of Human Resources at the…
Read and analyze the following situation: You work for a business that sells cleaning products for hospitals on an industrial level. The mission of the business is to position itself as a leader in the industry of cleaning products for hospitals at an industrial level throughout Puerto Rico. Recently, the company developed an evaluation of the Human Resources area and they realized that the policies for recruiting and selecting employees were not clear and that there was no evidence of their effectiveness. In addition, the number of employee turnover had increased significantly, and supervisors complain that when a vacancy arises, it takes months for Human Resources to identify a replacement for the available position. In the past, the process only consisted of filling out an application, conducting an evaluation of the candidate's resume, conducting an interview with a supervisor, and giving the selected candidate a brief orientation by the director of Human Resources at the…
Read and analyze the following situation: You work for a business that sells cleaning products for hospitals on an industrial level. The mission of the business is to position itself as a leader in the industry of cleaning products for hospitals at an industrial level throughout Puerto Rico. Recently, the company developed an evaluation of the Human Resources area and they realized that the policies for recruiting and selecting employees were not clear and that there was no evidence of their effectiveness. In addition, the number of employee turnover had increased significantly, and supervisors complain that when a vacancy arises, it takes months for Human Resources to identify a replacement for the available position. In the past, the process only consisted of filling out an application, conducting an evaluation of the candidate's resume, conducting an interview with a supervisor, and giving the selected candidate a brief orientation by the director of Human Resources at the…
Read and analyze the following situation:You work for a business that sells cleaning products for hospitals on an industrial level. The mission of the business is to position itself as a leader in the industry of cleaning products for hospitals at an industrial level throughout Puerto Rico. Recently, the company developed an evaluation of the Human Resources area and they realized that the policies for recruiting and selecting employees were not clear and that there was no evidence of their effectiveness. In addition, the number of employee turnover had increased significantly, and supervisors complain that when a vacancy arises, it takes months for Human Resources to identify a replacement for the available position. In the past, the process only consisted of filling out an application, conducting an evaluation of the candidate's résumé, conducting an interview with a supervisor, and giving the selected candidate a brief orientation by the director of Human Resources at the…
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Implement an Employee Performance Program You have been hired as the new General Manager (GM) of a casual dining property, such as Bone Fish Grill, Red Lobster or Olive Garden. Your Direct Report (boss/District Manager) has told you to implement the corporate Employee Performance Evaluation program. Apparently, your predecessor did not have the program in place. You have about 40 – 50 staff on the property, including a team of managers – Chef, FOH manager, and shift supervisors. The corporation uses a Graphic Rating Scale and expects managers to evaluate staff every year. Questions: 1.Introduction: As the new GM, do you think implementing an employee performance evaluation system is a good idea? Why or why not? What is the purpose of Performance Appraisals? 2.Steps: What steps do you need to take to implement this system? How long will it take? 3.Methods (types) of Review Forms: What is a Graphic Rating Scale? Will you use Self-Evaluations, Peer Evaluations, 180 Staff evaluations of…
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For each of the jobs or groups of jobs identify a strategy for orienting, training and developing (i.e. continuing education/training) new employees in each job (or groups of jobs). This should include a new hire orientation as well as job/department specific training and development considerations. Identify how will you evaluate the success of your training and development plans, including both quantitative and qualitative measures. Sales division Manager/ senior IT Manager/ traffic Manager
Describe TWO (2) situations whereby training is necessary for an organization and suggest the right training method/solution to achieve the intended objectives for that identified situation.
Locate a current and reliable source of information on the performance management cycle. Discuss the components of the performance management cycle and the frequency each component is conducted over the course of an annual performance management cycle. The steps of the process in order are as follows: Step 1: Define Performance Outcomes for Company Division and Department -Purpose -Frequency Step 2: Develop Employee Goals, Behavior, and Actions to Achieve Outcomes -Purpose -Frequency Step 3: Provide Support and Ongoing Performance Discussions -Purpose -Frequency Step 4: Evaluate Performance -Purpose -Frequency Step 5: Identify Improvements Needed -Purpose -Frequency Step 6: Provide Consequences for Performance Results -Purpose -Frequency
Performance management is a systematic process used by organizations to improve the effectiveness of their employees and achieve strategic goals. It involves setting clear performance expectations, providing regular feedback, and evaluating individual and team performance against established criteria. Effective performance management helps align employee efforts with organizational objectives, identifies areas for improvement, and recognizes and rewards high performers. Key components of performance management include goal setting, performance appraisal, development planning, and performance feedback. By implementing a robust performance management system, organizations can enhance employee engagement, productivity, and overall organizational performance. Question: How can organizations ensure that their performance management systems are fair, transparent, and conducive to employee development and organizational success?