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- Define the service package of your college or university. What is its strongest element? Its weakest one?Select a “critical” business service and discuss how you go about planning its continual service improvement to ensure continuing “strategic” relevancy and success for the business.Explain how technology is changing the service process for the following services and industries. Then, propose what the future might look like for each industry if service design were to continue to evolve to meet changing consumer demand and expectations. a) Banks and Banking b) Grocery Stores and Grocery Shopping c) College Education (Degrees) d) Automobile Industry
- You have been informed by the management of Falls Church General Hospital of their intention to adoptTQM to enhance their service provision. Provide a detailed description of what this entails and how theyneed to embrace this strategy.a) Whilst considering the best service user outcomes, discuss how you may utilise the concept of resource planning to free-up enough resources for the new project. You can decide on what you wish the new project to be. b) Analyse at least three different sources of funding you may explore in order to effectively use to make resources available for the new project.Give examples of services that have a good match betweencustomer expectations and service delivery. Give examples ofservices that do not have a good match.
- a service operation can be successful by developing a system that combines characteristics from the three contrasting service designs? Why or why not? Please provide examples.Define/briefly discuss the following service outputs, and give one example for each. 1. Bulk breaking 2. Spatial convenience 3. Waiting and delivery time 4. Assortment and variety 5. Customer service 6. Information provisionplease help Develop service design elements: 1-Structural design elements. A. Delivery system. B. Facility design. C. Location. D. Capacity planning 2- Managerial design elements. A. Information. B. Quality. C. Service encounter. D. Managing capacity and demand for an on-campus recycling center where students assist campus community to recycle waste and used stuff and also conduct programs to increase awareness about sustainability.
- What is the difference between desired service and adequate service? Why are desired service expectations more stable than adequate service expectations?What is Phases in the Service Design Process?Generate as many ideas as you can for additional services orimprovements in service delivery for (a) banking, (b) highereducation, and (c) health care.
