EBK OPERATIONS MANAGEMENT
EBK OPERATIONS MANAGEMENT
14th Edition
ISBN: 9781260718447
Author: Stevenson
Publisher: MCG COURSE
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Chapter 9, Problem 17DRQ
Summary Introduction

To determine: The tools that can be used in process improvement

Introduction: Quality management is managing the products, services, or activities of an organization or individual to be flawless. It helps to maintain the level of excellence in the product or service.

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What is process design? How do volume and variety affect process design?
Select four tools and describe how they could be used for process improvement.
Select one process or quality approach and describe how it might be used to improve a process?
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