Operations and Supply Chain Management (Mcgraw-hill Education)
Operations and Supply Chain Management (Mcgraw-hill Education)
15th Edition
ISBN: 9781259666100
Author: F. Robert Jacobs, Richard B Chase
Publisher: McGraw-Hill Education
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Chapter 9, Problem 1.1CQ
Summary Introduction

Case summary:

The case deals with the exercise in translating the requirement of the customers into the requirements of process design at Company P, which is a pizza restaurant. Focusing on customers is the central theme of contemporary operations management. The settings of the firm were explained, as they are offering sit-down and take-out service. However, the customers felt that it would be good if they offer delivery service.

Two parts were explained in which Person X plays the role of the customer in the first part and he plays the role of the manager in the second part.

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