Purchasing and Supply Chain Management
Purchasing and Supply Chain Management
6th Edition
ISBN: 9781285869681
Author: Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher: Cengage Learning
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Chapter 8, Problem 12DQ
Summary Introduction

To explain: The principles of TQM satisfied by supplier measurement metrics.

Total quality management (TQM):

It is a management system for an organization that is customer focused which involves all its employees in a continual improvement process. It utilizes the data, strategy and other means to integrate the culture of quality into the organization.

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