Operations and Supply Chain Management 9th edition
9th Edition
ISBN: 9781119320975
Author: Roberta S. Russell, Bernard W. Taylor III
Publisher: WILEY
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Chapter 5, Problem 17P
Summary Introduction
To explain: A clinic has 2 doctors that see patients daily. 6.5 patients arrive on average and each doctor spends an average of 15 minutes with every patient. given that the doctors don’t want patients to wait more than 20 minutes, should the clinic hire a third doctor.
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The time from when a patient is discharged from North Shore Hospital to the time the discharged patient’s bed is ready to be assigned to a new patient is referred to as the bed assignment turnaround time. If the bed turnaround time is excessive, it can cause problems with patient flow and delay medical procedures throughout the hospital. This can cause long waiting times for physicians and patients thus creating customer dissatisfaction. The admissions RN has assigned a patient care associate to measure the bed turnaround time for a randomly selected bed each morning., afternoon, and evening for 30 days. Following are the bed turnaround time sample observations:
Day
Day
Bed Turnaround Times (min)
1
1
127
135
167
144
151
2
2
140
155
122
135
119
3
3
112
128
97
118
131
4
4
223
135
154
187
150
5
5
181
155
160
172
166
6
6
103
158
145
124
149
7
7
146
135
167
150
178
8
8
104
122
115
137
129
9
9
136
158
137
148
156
10
10
145
163
106
139
170
11
11
84
146
125
98…
Service discipline refers to guidelines on how to improve service quality in a waiting line system. Is this true or false?
Consider a bank branch that has three distinct customer arrival patterns
throughout the day, as measured by average arrival rates (below).
Morning (8:30 - 11:30):
arrival 1 = 47 per hour.
%3D
Lunch (11:30 - 1:30):
arrival 2 = 70 per hour.
Afternoon (1:30 - 4:00):
arrival 3 = 30 per hour.
Regardless of the time of day, the average time it takes for a teller to serve
customers is 3.17 minutes.
Because of competition with other banks in the area, management has
developed an internal goal to keep the average customer wait before service to
be less than 4 minutes. With that in mind, answer the following:
a. During the morning period, what is the minimum number of tellers that
the bank needs to hire to achieve the 4-minute service goal mentioned
above? [ Select]
b. During lunch, what is the minimum number of tellers that the bank needs
to hire to achieve the 4 minute service goal mentioned above?
[ Select ]
c. In the afternoon, what is the minimum number of tellers that the bank
Chapter 5 Solutions
Operations and Supply Chain Management 9th edition
Ch. 5 - Uber and the Sharing Economy First there was...Ch. 5 - Uber and the Sharing Economy First there was...Ch. 5 - Uber and the Sharing Economy First there was...Ch. 5 - Prob. 2.1ASCCh. 5 - Prob. 2.2ASCCh. 5 - Prob. 2.3ASCCh. 5 - Prob. 3.1ASCCh. 5 - Prob. 3.2ASCCh. 5 - Prob. 1QCh. 5 - Prob. 2Q
Ch. 5 - Prob. 3QCh. 5 - Prob. 4QCh. 5 - Prob. 5QCh. 5 - Prob. 6QCh. 5 - Prob. 7QCh. 5 - Prob. 8QCh. 5 - Prob. 9QCh. 5 - Prob. 11QCh. 5 - Prob. 12QCh. 5 - Prob. 13QCh. 5 - Prob. 14QCh. 5 - Prob. 15QCh. 5 - Prob. 16QCh. 5 - Prob. 17QCh. 5 - Prob. 19QCh. 5 - Prob. 20QCh. 5 - Under what conditions will the single-channel,...Ch. 5 - Prob. 22QCh. 5 - Prob. 1PCh. 5 - Prob. 2PCh. 5 - Prob. 3PCh. 5 - Prob. 4PCh. 5 - Prob. 5PCh. 5 - Prob. 6PCh. 5 - Prob. 7PCh. 5 - Prob. 8PCh. 5 - Prob. 9PCh. 5 - Prob. 10PCh. 5 - Prob. 11PCh. 5 - Annie Campbell is a nurse on the evening shift...Ch. 5 - Prob. 13PCh. 5 - Prob. 14PCh. 5 - Prob. 15PCh. 5 - Prob. 16PCh. 5 - Prob. 17PCh. 5 - Prob. 18PCh. 5 - Prob. 19PCh. 5 - Prob. 20PCh. 5 - Prob. 21PCh. 5 - Prob. 22PCh. 5 - Drivers who come to get their licenses at the...Ch. 5 - Prob. 24PCh. 5 - Prob. 25PCh. 5 - Prob. 26PCh. 5 - The Waterfall Buffet in the lower level of the...Ch. 5 - Prob. 28PCh. 5 - Prob. 29PCh. 5 - Prob. 30PCh. 5 - Prob. 31PCh. 5 - The Baytown Post Office has four stations for...Ch. 5 - Prob. 33PCh. 5 - Prob. 34PCh. 5 - Prob. 35PCh. 5 - Prob. 36PCh. 5 - Prob. 37PCh. 5 - Prob. 38PCh. 5 - Prob. 39PCh. 5 - Prob. 40PCh. 5 - Prob. 41PCh. 5 - Prob. 42PCh. 5 - Prob. 43PCh. 5 - Prob. 44PCh. 5 - Prob. 45PCh. 5 - Prob. 46PCh. 5 - Prob. 47PCh. 5 - After reviewing your report above, Tech has...Ch. 5 - Prob. 49PCh. 5 - Prob. 50PCh. 5 - Prob. 1.1CPCh. 5 - Prob. 1.2CPCh. 5 - Prob. 2.1CPCh. 5 - Prob. 2.2CPCh. 5 - Prob. 3.1CPCh. 5 - Prob. 4.1CP
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