Business Statistics: A First Course (7th Edition)
7th Edition
ISBN: 9780321979018
Author: David M. Levine, Kathryn A. Szabat, David F. Stephan
Publisher: PEARSON
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Textbook Question
Chapter 3, Problem 3.59CRP
One of the major measures of the quality of service provided by an organization is the speed with which it responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installation crews to an installation supervisor, a measurer, and 15 installation crews. The business objective of the company was to reduce the time between when a complaint is received and when it is resolved. During a recent year, the company received 50 complaints concerning carpet installation. The data from the 50 complaints, organized in Furniture, represent the number of days between the receipt of a complaint and the resolution of the complaint:
- Compute the mean, median, first quartile, and third quartile.
- Compute the
range ,interquartile range , variance, standard deviation, and coefficient of variation. - Construct a boxplot. Are the data skewed? If so, how?
- On the basis of the results of (a) through (c), if you had to tell the president of the company how long a customer should expect to wait to have a complaint resolved, what would you say? Explain.
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One of the major measures of the quality of service provided by an organization is the speed with which it responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installation crews to an installation supervisor, a measurer, and 15 installation crews. The business objective of the company was to reduce the time between when a complaint is received and when it is resolved. During a recent year, the company received 50 complaints concerning carpet installation. The accompanying data from the 50 complaints represent the number of days between the receipt of a complaint and the resolution of the complaint. Complete parts a through d.
One of the major measures of the quality of service provided by an organization is the speed with which the organization responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from two installation crews to an installation supervisor, a measurer, and 15 installation crews. A business objective of the company was to reduce the time between when the complaint is received and when it is During a recent year, the company received 50 complaints concerning carpet installation. The number of days between the receipt of the complaint and the resolution of the complaint for the 50 complaints are:
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One of the major measures of the quality of service provided by an organization is the speed with which the organization responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installation crews to an installation supervisor, a measurer, and 15 installation crews. A business objective of the company was to reduce the time between when the complaint is received and when it is resolved. During a recent year, the company received 50 complaints concerning carpet installation. The data from the 50 complaints, represent the number of days between the receipt of the complaint and the resolution of the complaint:
54 5 35 137 31 27 152 2 123 81 74 27
11 19 126 110 110 29 61 35 94 31 26 5
12 4 165 32 29 28 29 26 25 1 14 13
13 10 5 27 4 52 30 22 36 26 20 23
33 68
Construct a frequency distribution and a percentage…
Chapter 3 Solutions
Business Statistics: A First Course (7th Edition)
Ch. 3 - The following set of data is from a sample of n =...Ch. 3 - The following set of data is from a sample of n =...Ch. 3 - The set of data is from a sample of n = 7: 12 7 4...Ch. 3 - The following set of data is from a sample of n =...Ch. 3 - Prob. 3.5ACCh. 3 - The operations manager of a plant that...Ch. 3 - Prob. 3.7ACCh. 3 - Prob. 3.8ACCh. 3 - The file Sedans contains the overall miles per...Ch. 3 - Prob. 3.10AC
Ch. 3 - Prob. 3.11ACCh. 3 - Prob. 3.12ACCh. 3 - Is there a difference in the variation of the...Ch. 3 - Prob. 3.14ACCh. 3 - A bank branch located in a commercial district of...Ch. 3 - Prob. 3.16ACCh. 3 - Using the three-year return percentage variable in...Ch. 3 - Prob. 3.18ACCh. 3 - Using the three-year return percentage variable in...Ch. 3 - Using the three-year return percentage variable in...Ch. 3 - Prob. 3.21LBCh. 3 - The following is a set of data from a sample of n...Ch. 3 - Prob. 3.23LBCh. 3 - Prob. 3.24LBCh. 3 - Prob. 3.25ACCh. 3 - The file MarketPenetration contains Facebook...Ch. 3 - Prob. 3.27ACCh. 3 - Prob. 3.28ACCh. 3 - Prob. 3.29ACCh. 3 - Prob. 3.30ACCh. 3 - Prob. 3.31LBCh. 3 - The following is a set of data for a population...Ch. 3 - Consider a population of 1,024 mutual funds that...Ch. 3 - Prob. 3.35ACCh. 3 - The file Energy contains the per capita energy...Ch. 3 - Prob. 3.37ACCh. 3 - The following is a set of data from a sample of n...Ch. 3 - Prob. 3.39ACCh. 3 - The file CEREALS lists the calories and sugar, in...Ch. 3 - Movie companies need to predict the gross receipts...Ch. 3 - Prob. 3.42ACCh. 3 - Prob. 3.43ACCh. 3 - Prob. 3.44CYUCh. 3 - Prob. 3.45CYUCh. 3 - What are the differences among the mean, median,...Ch. 3 - Prob. 3.47CYUCh. 3 - Prob. 3.48CYUCh. 3 - Prob. 3.49CYUCh. 3 - Prob. 3.50CYUCh. 3 - Prob. 3.51CYUCh. 3 - Prob. 3.52CYUCh. 3 - Prob. 3.53CYUCh. 3 - Prob. 3.54CYUCh. 3 - Prob. 3.55CYUCh. 3 - How do the covariance and the coefficient of...Ch. 3 - Prob. 3.57CRPCh. 3 - Prob. 3.58CRPCh. 3 - One of the major measures of the quality of...Ch. 3 - Prob. 3.60CRPCh. 3 - The manufacturing company in Problem 3.60 also...Ch. 3 - Prob. 3.62CRPCh. 3 - Prob. 3.63CRPCh. 3 - Prob. 3.64CRPCh. 3 - Prob. 3.66CRPCh. 3 - The file PropertyTaxes contains the property...Ch. 3 - 311 is Chicagos web and phone portal for...Ch. 3 - How much time do Americans living in or near...Ch. 3 - You are planning to study for your statistics...Ch. 3 - Prob. 3.74RWE
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