OPERATIONS MANAGEMENT
2nd Edition
ISBN: 9781260238877
Author: CACHON
Publisher: RENT MCG
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 3, Problem 1CQ
Summary Introduction
To identify: The question that would be asked in the process analysis of a college admissions office.
Expert Solution & Answer
Explanation of Solution
Correct option: (b)
Correct answer:
How long does it take the office to process an application?
Justification:
Process analysis is the detailed breakdown of the various activities carried out in a process. In the given scenario, the process to be analyzed is the college admissions office activity. The activity to be analyzed in the admissions office is the processing of application forms for the admission activity. Hence, the time taken to process an admission application will be the appropriate question to be asked.
Want to see more full solutions like this?
Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!
Students have asked these similar questions
The sales manager of STC Telecommunication Company, conducts interviews of the sales representatives. During the interview, these questions were asked from the sales representatives which are related to the performance of their job: the percentage of the time spent in making presentations to new potential customers, telephone conversation with current customers, time spent working on the computer, and engaging in on- the job activities.
What potential sources of error might be associated with the manager’s line of questioning specifically on the different tasks performed by the sales representatives?
Consider the following case as you respond to the questions:HSO Corp. designs, manufactures and sells golf carts, scooters and similar vehicles. When a prospective client contacts one of their seven corporate offices, the office manager fills out an "intake questionnaire" to determine if HSO can meet the prospective client's needs. The office manager assembles a team of employees with expertise in design, production, marketing and accounting; the team reviews the intake questionnaire and determines if HSO can take on the order. If so, the office manager prepares a three-page written proposal for the prospective client; the proposal explains the responsibilities of both HSO and the client, along with a timeline and a budget. The proposal is forwarded to the prospective client electronically, and the client has ten calendar days to accept it. If HSO cannot take on the order, the prospective client receives an automatically generated form letter; if the prospective client does not accept…
The manager of a local restaurant “RRR” asks you to improve the existing “online food ordering system” with an additional function. It is desired that the new function informs the customer about the approximate time needed to deliver the foods after customer submits the order via the website of “RRR”.
If you plan to prepare an online questionnaire for the customers that they may fill on theweb site of “RRR”
Write 2 questions that you may use nominal scale and 2 questions that you may useinterval scale.
Chapter 3 Solutions
OPERATIONS MANAGEMENT
Ch. 3 - Prob. 1CQCh. 3 - Prob. 2CQCh. 3 - Prob. 3CQCh. 3 - Prob. 4CQCh. 3 - You observe a long line at the airport security....Ch. 3 - Prob. 6CQCh. 3 - What is the maximum utilization a resource can...Ch. 3 - Is the capacity of the bottleneck larger than,...Ch. 3 - Prob. 9CQCh. 3 - You observe a vehicle registration department at...
Ch. 3 - Prob. 1PACh. 3 - A community health systems nurse team consists of...Ch. 3 - Consider a process consisting of three resources....Ch. 3 - Prob. 4PACh. 3 - Prob. 5PACh. 3 - Prob. 6PACh. 3 - Prob. 7PACh. 3 - Consider a four-step serial process with...Ch. 3 - Consider a four-step serial process with the...Ch. 3 - Prob. 10PACh. 3 - Prob. 11PACh. 3 - Prob. 12PACh. 3 - The Tesla Model S, one of the most sought-after...Ch. 3 - The Tesla Model S, one of the most sought-after...Ch. 3 - The Tesla Model S, one of the most sought-after...Ch. 3 - The Tesla Model S, one of the most sought-after...
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- This is a subjective question and would need answer asap if possiblearrow_forwardList the trade-offs you would consider for each of these decisions: a. Driving your own car versus public transportation. b. Buying a computer now versus waiting for an improved model. c. Buying a new car versus buying a used car. d. Speaking up in class versus waiting to get called on by the instructor. e. A small business owner having a website versus newspaper advertisingarrow_forwardCan you please answer a and b to this questionarrow_forward
- please help answer part a and b for question 1. Please answer question 2 as well.arrow_forwardChuck is a newly promoted supervisor of a large call center. He is tasked by his manager to devise a customer service training and testing manual for new and existing workers. How would he define customer service? If Chuck were to write a training manual on CUSTOMER SERVICE what would that look like? : Problem Solving Definition What role does problem solving have in customer service? What is effective problem solving? What problem solving strategies and techniques do professionals use? How would one gain this knowledge and learn from this experience?arrow_forwardCan you help me do a survey questionnaire? Any form of questionnaire is accepted. Its purpose is to improve the current enrollment process of (random school name) and goal is to identify customer requirements or preferences, assess customer satisfaction, and identifying problems to address.arrow_forward
- Business process modeling is a graphical representation of a company’s business processes orworkflows. As a means of identifying potential improvement in a business process, you arerequired to identify an ‘AS IS’ (existing) business process in your firm and model the processarrow_forwardAssuming you are on the phone with a customer, how would you respond in each of the following scenarios. How should you ask this question when you need the customer's name? What is the most effective way to ask a question when you have forgotten the name of the customer? What is the most effective way to ask about the customer's address when you need it?arrow_forwardRead this question correctly then give a correct answer.arrow_forward
- When the value of a loyal customer (VLC) market segment is high, should these customers be given premium goods and services for premium prices? If the VLC is low, should they be given less service? Explain.arrow_forwardYou are the regional sales manager For a large pharmaceutical company is hiring a district sales manager in your region there are 3 applicants for this position a male 62 years of age with 40 years of experience a female 47 years of age with 20 years of experience who is a paraplegic A female 22 years of age who is a new college graduate The hiring manager does not want to consider the 62 You're old male because he does not believe he will be able to put forth enough effort at his age he also does not want to consider the 47 year old female because he believes her appearance will cause potential customers to not buy their product he would like to hire the Twenty year old Female because even though she has no experience he feels Like his clients will be more receptive to her Appearance You are concerned about the process the hiring manager Used The recommendation raises ethical issues and may cause the company legal problems The group has been asked to create an employee…arrow_forwardCan you please answer the rest of the questionarrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.