Principles of Information Systems (MindTap Course List)
Principles of Information Systems (MindTap Course List)
12th Edition
ISBN: 9781285867168
Author: Ralph Stair, George Reynolds
Publisher: Cengage Learning
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Chapter 2, Problem 7SAT
Program Description Answer

“Quality” is the ability of a product or service used to meet or exceed customer expectations.

Hence, the correct answer is “quality”.

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