OPERATIONS MANAGEMENT CUSTOM ACCESS
11th Edition
ISBN: 9780135622438
Author: KRAJEWSKI
Publisher: PEARSON EDUCATION (COLLEGE)
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 2, Problem 32P
a.
Summary Introduction
Interpretation: a process chart for the activities.
Concept Introduction: A process chart is a graphical illustration of various operations aligned in a systematic order.
b.
Summary Introduction
To Explain: Ideas to improve the shaving process.
Concept Introduction: Process improvement is a practice of analyzing a problem and improving the existing process which increases performance.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
Frank is a long-haul truck driver. With Frank, every load is a challenge. When he finally off-loads, he has a feeling of having completed a job, something he wouldn’t get in a production line. He takes the job through all the processes, from picking up the load to off-loading it at its destination.
Frank’s job is high on:
Task variety
Task identity
Task significance
Autonomy
At Gerson Lehrman Group, you won’t find an employee working in a cubicle day after day.You also won’t find an employee working in a free-form open office area consistently either.The reason is that Gerson Lehrman is invested in “activity based working.” In this system,employees have access to cubicle spaces for privacy, conference rooms for group meetings, caféseating for working with a laptop, and full open-office environments. Where you work on aparticular day is entirely up to you. It may be hard to remember, but office allocations were auniform signal of hierarchical status and part of organizational culture until recently. Asorganizations have become flatter and the need for creativity and flexibility has increased, the“open office” plan has become a mainstay of the business world. The goal is to encourage free-flowing conversation and discussion, enhance creativity, and minimize hierarchy—in otherwords, to foster a creative and collaborative culture and remove office space from…
The time study of a work operation at a restaurant yielded an observed time of 4 minutes. The analysis rated the observed worker at 85%. This means the worker performed at 85% of normal when the study was made. The firm uses a 13% allowance factor. The restaurant wants to compute the normal time and the standard time for this operation;
Chapter 2 Solutions
OPERATIONS MANAGEMENT CUSTOM ACCESS
Ch. 2 - Prob. 3DQCh. 2 - Prob. 4DQCh. 2 - Consider the range of processes in the financial...Ch. 2 - Prob. 6DQCh. 2 - Continuous improvement recognizes that many small...Ch. 2 - Prob. 8DQCh. 2 - Paul O’Neill, former U.S. Treasury Secretary,...Ch. 2 - Dr. Gulakowicz is an orthodontist. She estimates...Ch. 2 - Two different manufacturing processes are being...Ch. 2 - The operations manager at Sebago Manufacturing is...
Ch. 2 - Consider the Custom Molds, Inc., case at the end...Ch. 2 - Founded in 1970, ABC is one of the world’s...Ch. 2 - Prepare a flowchart of the field service division...Ch. 2 - Big Bob’s Burger Barn would like to graphically...Ch. 2 - Prob. 10PCh. 2 - Suppose you are in charge of a large mailing to...Ch. 2 - Diagrams of two self-service gasoline stations,...Ch. 2 - Prob. 13PCh. 2 - Prob. 14PCh. 2 - A time study of an employee assembling peanut...Ch. 2 - Prob. 18PCh. 2 - Prob. 19PCh. 2 - Prob. 20PCh. 2 - Prob. 21PCh. 2 - Prob. 22PCh. 2 - Prob. 23PCh. 2 - Smith, Schroeder, and Torn (SST) is a short-haul...Ch. 2 - Prob. 25PCh. 2 - Prob. 26PCh. 2 - Prob. 27PCh. 2 - Prob. 28PCh. 2 - Prob. 29PCh. 2 - Prob. 30PCh. 2 - Prob. 31PCh. 2 - Prob. 32PCh. 2 - Prob. 33PCh. 2 - Prob. 1AMECh. 2 - What percentage of overall complaints do the three...Ch. 2 - Prob. 3AMECh. 2 - Prob. 1VCCh. 2 - What are the benefits that the POI program can...Ch. 2 - Prob. 3VCCh. 2 - What are the major issues facing Tom and Mason...Ch. 2 - Prob. 1.2CCh. 2 - Prob. 1.3CCh. 2 - Prob. 2.1CCh. 2 - Prob. 2.2CCh. 2 - Prob. 2.3C
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Flintstone Incorporated is a large telecommunication company that provides video conferencing for clients around the world. You are the Supervisor of the internal local area network section of the IT department. There are numerous opportunities for advancement within the company for all but the highest ranking employees. You are in charge of sixteen (16) employees, all of whom are technicians responsible for keeping the company’s internal network functioning properly. There are employees with many levels of experience—from brand new employees just out of college, to employees with 10 years of experience within the company. Tim, a new employee, has begun working for you. He has no experience except what he gained as a college student and is eager to become a competent and ideal employee. Required Explain in detail, the steps you would take to ensure Tim is given the opportunity to become the best possible performer.arrow_forwardConsider the types of jobs typically found at a university. Identify which jobs are line positions and which ones are staff positions. Professor Academic department chair Receptionist Financial aid officer Librarian Advisor Line Staff O O O O O O Oarrow_forwardEmily Sanders has been an excellent employee since she started working two years ago. However, lately, she has not been performing up to standard. Preparing for the meeting with Miss Sanders, you developed the following list of actions that occurred in the last six weeks. Arrived 20 minutes late four times Arrived 45 minutes late one time Performed 10.5% below the production standard Yelled several times at a coworker who was trying to help her. Became extremely upset with another coworker. Explain in detail how you would address each of these issues to Miss Sanders during the meeting with her.arrow_forward
- Jim Gant has worked for Dr. Ken Flood for several years. Jim demonstrates a loyalty that is rare among employees. He hasn't taken a vacation in the last three years. One of Jim's primary duties at the medical office is to open the mail and list the checks received. He also takes cash from patients at the cashier window as patients leave. At times it is so hectic that Jim doesn't bother with giving patients a receipt for the cash paid on their accounts. He assures them he will see to it that they receive the proper credit. When the traffic is slow in the office Jim offers to help Lisa post the payments to the patients' accounts receivable. She is always happy to receive his help, because he is a very conscientious worker. Instructions Identify any principles of internal control that may be violated in this medical office situation.arrow_forwardOf 3000 employees at a given company, 175 experienced an injury while on the job in a given week. Of the 3000 employees, 235 were on vacation that week, 2500 worked 40 hours, 98 worked 50 hours, and the rest worked 20 hours. What is the total person-time of observation?arrow_forwardAt Maggard Micro Manufacturing, Inc., workers press semicon-ductors into predrilled slots on printed circuit boards. The elemen-tal motions for normal time used by the company are as follows: Reach 6 inches for semiconductors 40 TMUGrasp the semiconductor 10 TMUMove semiconductor to printed circuit board 30 TMUPosition semiconductor 35 TMUPress semiconductor into slots 65 TMUMove board aside 20 TMU (Each time measurement unit is equal to .0006 min.)Determine the normal time for this operation in minutes andin seconds.arrow_forward
- What are the advantages and disadvantages of using the ADDIE 5 Step Training Process. How you would implement the ADDIE model in a training department.arrow_forwarddetermining insurance types or managed care plans, entering demographic data into the computer, posting a variety of transactions, scheduling appointments, and professionalism. In other words, working as a receptionist in a medical office should be a professionally trained medical assistant who is flexible and prepared for a variety of duties. Scenario: You are the patient and enter a medical office. You notice a faint smell of urine and approach the reception desk where the receptionist is talking on the telephone. She never looks up and you wait at the desk for a few minutes, but finally give up and sit down. She keeps talking while chewing gum and you notice her blouse is low-cut. Instructions: For your initial post, answer the following 2 questions: a. Discuss three (3) possible ways you could respond to her without seeming rude or embarrassing her (in your own words). b. How should this behavior be addressed? Who should address this employee? Ugarrow_forwardEvidence-Based Management is an important aspect of Human Resource Management. Khalifa, a manager of a retail clothing store, has noticed that his staff have not been taking care to re-fold and pack clothes away after customers have looked at or tried on items. He believes this makes the store seem less organised and less appealing to customers. He would like to implement an evidence-based management solution to encourage the staff to more pro-actively re-fold and pack clothes away. He is not sure whether the staff are ignorant of the impression this makes on customers, are too busy with other tasks, or are simply being lazy. He wants to make sure that everyone is aware of the importance of re-folding and packing clothes away and get them to take these actions without the need for him requesting that these tasks be done. Discuss how Khalifa should proceed to find an evidence-based solution to the problem he is facing regarding encouraging his staff to more pro-actively re-fold and pack…arrow_forward
- azmine Peters, the operations manager at Frontiers Inc., wants to estimate the learning rate for a new task her company will undertake. Jazmine has obtained completion time estimates for the first eight repetitions of this type of task as shown below. UNIT COMPLETION TIME (in hours) 1 33 2 30.361 3 28.915 4 27.931 5 27.191 6 26.602 7 26.113 8 25.7arrow_forwardA firm has a training program for a certain operation. The progress of trainees is carefully monitored. An established standard requires a trainee to be able to complete the sixth repetition of the operation in six hours or less. Those who are unable to do this are assigned to other jobs.Currently, three trainees have each completed two repetitions. Trainee A had times of 9 hours for the first and 8 hours for the second repetition; trainee B had times of 10 hours and 8 hours for the first and second repetitions; and trainee C had times of 12 hours and 9 hours.Which trainee(s) do you think will make the standard? Explain your reasoning.arrow_forwardThe personnel director of a large company studied the work habits of employees by dividing a selected group of employees to three seperate rooms: one room having only employees under the age of 40, another only with employees over the age of 40, and another with both age groups equally represented. These groups had to complete a collaborate task within two hours and their progress and success was recorded. The purpose of the study was to determine if employees over or under the age of 40 work more proficiently at collaborate activities. Is this study an observational study or an experiment?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.