Production and Operations Analysis, Seventh Edition
Production and Operations Analysis, Seventh Edition
7th Edition
ISBN: 9781478623069
Author: Steven Nahmias, Tava Lennon Olsen
Publisher: Waveland Press, Inc.
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Chapter 1.9, Problem 28P
Summary Introduction

To determine: various operations in the appropriate position in the product-process matrix.

Introduction:

Production-process matrix refers to the linkage between the different type of products produced and the production process.

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1. A hotel tries to reduce the perishability of its services by selling last minute inventory at a highly discounted price. This technique presents threats to a company’s: A. Brand image B: Variability of services C: Relationships with suppliers D: Human resources turnover   2. Sometimes, hotel and airline companies upgrade guests to higher-end services. For such services, there are not a lot of word-of-mouth, reviews, or pictures available. For example, a hotel may upgrade a guest who paid for a regular room to a suite in order for the guest to experience an upscale product that the customer does not purchase often, but may purchase in the future. This situation, where a guest may experience an unfamiliar upscale service for the first time, is likely to result in a __________ in the __________ of services. A: increase, intangibility B: reduction, intangibility C: reduction, variability D: increase, variability   3. In hospitality and travel industries, customers and frontline…
6. Which of the following refers to the system of organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer?A. Supply chain B. Value chain C. Business model D. Prototype
Which of the following is not a question to ask to evaluate an industry? * What opportunities does the industry face? How crowded is the industry? How meager is the industry? How intense is the level of competition in the industry?
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Process selection and facility layout; Author: Dr. Bharatendra Rai;https://www.youtube.com/watch?v=wjxS79880MM;License: Standard YouTube License, CC-BY