International Business: The Challenges of Globalization (9th Edition) (What's New in Management)
9th Edition
ISBN: 9780134729220
Author: John J. Wild, Kenneth L. Wild
Publisher: PEARSON
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Chapter 15.3, Problem 2QS3
Summary Introduction
To Determine:
The international certification received by a company when the company meets its industry’s highest quality standards.
Introduction:
Total Quality Management (TQM) - A method of continuous quality improvement of an organization’s product, as well as service, is Total quality management.
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