Chapter 15, Problem 8MBD

Explanation of Solution

Overall information:

Based on the information gathered from internet sources and summarizing the blogs of various employees and customers found the below information which would be useful:

Skills:

• Skills could be either professional or technical.
• Understanding and implementing techniques, principles for doing a job functions in the company.
• Understanding of the procedures of the work.
• Utilize the skills learnt while in education to complete the assigned responsibilities to be completed

Decision making or problem solving:

• Coordinating with team or cross functional teams to provide a resolution to the customer queries.
• Looking and reacting on the feedback received by customers accordingly.
• Creating required tools or techniques to resolve queries received from customers in short period of time.
• Following up with customers to know if there are any issues and proving resolutions.
• Communication with customer and implementing required changes for resolving queries.

Quality:

• Providing accurate solutions for the queries
• Proposing changes which would help in improving quality of the resolutions
• Working and giving accurate results even there are difficult situations at work

Planning:

• Planning should be done according to the goals of the organization
• Understanding vision and mission of the organization
• Need to be collaborative with other at work
• Acting according to the changes of the organization

Teamwork:

• Working and supporting others in the team
• Creating an environment of mutual cooperation at work
• Decision making and taking responsibility are the main things at team work
• Resolving queries in shorter time and sharing the knowledge to others to act in future

Initiative:

• Taking responsibility in solving queries
• Giving an attitude of learn...