Operations Management: Processes and Supply Chains (12th Edition) (What's New in Operations Management)
Operations Management: Processes and Supply Chains (12th Edition) (What's New in Operations Management)
12th Edition
ISBN: 9780134741062
Author: Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman
Publisher: PEARSON
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Chapter 14, Problem 10P
Summary Introduction

Interpretation: The permanent workers that the company could have are to be estimated, on the condition that the expected weekly costs are minimized.

Concept Introduction: While the wage costs for permanent work crew is $3,200 per week, the wage costs for short-term employees costs $5,000 per week.

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Undertone Boating and Marine supports retail boat and water craft centers on the east coast by supplying them with quality power-boat and sailboat parts such as motors, oil filters, bildge pumps, boat covers, etc. The company’s 140 sales representatives work exclusively in the field visiting client company locations and submitting sales orders from laptop computers via an Internet connection to the corporate offices in Delaware. All of Undertone’s sales orders are received in this manner. Customer account, sales history, inventory, and cash receipts records are stored on a central server at the corporate site. Customers are billed digitally from the corporate office on a net 30 basis. Required: Outline the access controls that would be appropriate for this situation. Explain why these controls are necessary
Automated Data Processing (ADP) provides computer software and services to a host of companies, including automobile dealerships. ADP charges dealerships a monthly lease for hardware, software, and support services, but does not charge for training the dealerships’ employees. Dealerships need only pay for their employees’ time and travel to ADP headquarters, where they attend “Software U” at no additional charge. Discuss the specialized investments (if any) made by an automobile dealership, its employees, and ADP—and identify a potential vulnerability that a dealership faces under this arrangement.
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