Spreadsheet Modeling & Decision Analysis: A Practical Introduction to Business Analytics (MindTap Course List)
8th Edition
ISBN: 9781305947412
Author: Cliff Ragsdale
Publisher: Cengage Learning
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What do we mean by the term queue discipline?o Queue discipline refers to how people should behave in a queue.o Queue discipline refers to the study of queues and waiting lines.o Queue discipline refers to policies for deciding the order of receiving service byarrivals.o Queue discipline refers to removing customers from a queue when they misbehave.
This effect is concerned with the firm being able to engage with the customer at the right place/time—its ability to do so 24/7 from any location.
Select one:
Network effect
Timeliness Effect
Dynamic Effect
Connected Effect
suppose tht a queueing system has two identical servers, and an exponential service-time distribution with a mean of 1/u=10minutes. furthermore, a customer has just arrived to find two in the system. how long would you expect him to wait before being able to start service?
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Spreadsheet Modeling & Decision Analysis: A Practical Introduction to Business Analytics (MindTap Course List)
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- Please do not give solution in image format thanku A bank has an average of 10 customers per hour arriving into the system, and it takes an average of 30 minutes for the clerk to complete a transaction with a customer. What is the average length of the queue in the bank? And A store open 24 hours per day is interested in determining store traffic. It found that customers arrive uniformly at the rate of 10 customers per hour. The store has a single worker to process customers. The worker takes an average of 5 minutes to process a customer. If we assume that every customer must be processed, what is the average number of customers in the store?arrow_forwardAssume trucks arriving for loading/unloading at a truck dock from a single server waiting line. The mean arrival rate is three trucks per hour, and the mean service rate is five trucks per hour. Use the Single Server Queue Excel template to answer the following questions. Do not round intermediate calculations. Round your answers to three decimal places. What is the probability that the truck dock will be idle? What is the average number of trucks in the queue? truck(s) What is the average number of trucks in the system? truck(s) What is the average time a truck spends in the queue waiting for service? hour(s) What is the average time a truck spends in the system? hour(s) What is the probability that an arriving truck will have to wait? What is the probability that more than two trucks are waiting for service?arrow_forwardChoose the best Option, Short explanation of one-two sentences needed. On average, a service facility experiences 10 customers arriving per hour and a single server can serve 15 customers per hour. Arrival rates and service rates both follow a Poisson distribution. Waiting lines form at this facility because there is not enough average service capacity. No waiting lines form at this facility because the average arrival rate is less than the average service rate. No waiting lines form at this facility because the utilization is less than 1. Waiting lines form at this facility because of variability in interarrival times and service times. What can you say about the relationship between W and Wq in a stable queuing system with ? W is always greater than Wq W is always less than Wq W is always equal to Wq It depends on the type of queuing system If emails arrive to my mailbox according to a Poisson process at a rate of 10 per hour and the time it takes me to “deal with” an email…arrow_forward
- Customers enter the camera department of a store at an average rate of six per hour. The department is staffed by one employee, who takes an average of six minutes to serve each arrival. Assume this is a simple Poisson arrival, exponentially distributed service time situation. (Use the Excel spreadsheet Queue Models.) a-1. As a casual observer, how many people would you expect to see in the camera department (excluding the clerk)? Note: Round your answer to 2 decimal places. a-2. How long would a customer expect to spend in the camera department (total time)? Note: Do not round intermediate calculations. Round your answer to the nearest whole number. b. What is the utilization of the clerk? Note: Do not round intermediate calculations. Round your answer to the nearest whole number. c. What is the probability that there are more than two people in the camera department (excluding the clerk)? Note: Round your intermediate calculations to 3 decimal places and final answer to 1…arrow_forwardThe Decision Sciences Department is trying to determine whether to rent a slow or a fast copier. The department believes that an employee’s time is worth $15 per hour. The slow copier rents for $4 per hour, and it takes an employee an average of 10 minutes to complete copying. The fast copier rents for $15 per hour, and it takes an employee an average of six minutes to complete copying. On average, four employees per hour need to use the copying machine. (Assume the copying times and interarrival times to the copying machine are exponentially distributed.) Which machine shouldthe department rent to minimize expected total cost per hour?arrow_forwardWhich of the following is a qualitative factor in a simulation of a grocery store checkout process? A. the interarrival time of customers to the queue B.the number of full-service checkout lanes that are open C. the number of express lanes that are open D. the presence of self-checkout lanesarrow_forward
- 48. Ships arrive at a port facility at an average rate of twoships every three days. On average, it takes a single crewone day to unload a ship. Assume that interarrival andservice times are exponential. The shipping companyowns the port facility as well as the ships using that facility. The companyestimates that it costs $1000 per dayfor each day that a ship spends in port. The crew servicing the ships consists of 100 workers, each of whom ispaid an average of $30 per day. A consultant has recommended that the shipping company hire an additional40 workers and split the employees into two equal-sizecrews of 70 each. This would give each crew an averageunloading or loading time of 1.5 days. Which crew arrangement would you recommend to the company?arrow_forwardAssume trucks arriving for loading/unloading at a truck dock from a single server waiting line. The mean arrival rate is three trucks per hour, and the mean service rate is six trucks per hour. Use the Single Server QueueExcel template to answer the following questions. Do not round intermediate calculations. Round your answers to three decimal places. What is the probability that the truck dock will be idle? What is the average number of trucks in the queue? truck(s) What is the average number of trucks in the system? truck(s) What is the average time a truck spends in the queue waiting for service? hour(s) What is the average time a truck spends in the system? hour(s) What is the probability that an arriving truck will have to wait? What is the probability that more than two trucks are waiting for service?arrow_forwardA server operates with 80 % utilization. Coefficient of variation of service process is 0.5. Coefficient of variation of arrival process is 0.9. Average processing fime is 3 minutes. What is the average time a customer spends in the system using the single server queueing model 7 Show all formulas used, calculations and results.arrow_forward
- At the SuperSpeedy drive-through the time between consecutive customerarrivals has a mean of 50 seconds and a standard deviation of 30 seconds. Thereare two servers whose service time averages 80 seconds with a standard deviationof 20 seconds. Assume that no customers leave the drive-through after entry.b. What is the average time a customer spends at the drive-through? What fractionof that is waiting in the queue?arrow_forwardConsider this situation: A manager is contemplating making changes to a single-server system thatis expected to double the service rate, and still have just one server.a. Would you (intuitively) think that doubling the service rate of a single-server system would cutthe average waiting time in line in half?arrow_forwardDescribe at least 4 operating characteristics you can determine by performing queue analysis. What is the purpose of doing queue analysis to the business owner, i.e., what are possible actions (at least 2) that a business owner or manager might want to take, once the operating characteristics are understood?arrow_forward
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