The expected cost per hour for the current system. Introduction: In order to predict the waiting time and length of the queue, queueing model will be framed. Queueing theory is the mathematical model that can be used for the decision-making process regarding the resources required to provide a service.

Question

An average of 90 patrons per hour arrive at a hotel lobby(interarrival times are exponential), waiting to check in. At present, there are 5 clerks, and patrons are waiting in a singleline for the first available clerk. The average time for a clerkto service a patron is 3 minutes (exponentially distributed).Clerks earn $10 per hour, and the hotel assesses a waitingtime cost of $20 for each hour that a patron waits in line.a Compute the expected cost per hour of the currentsystem.b The hotel is considering replacing one clerk with an Automatic Clerk Machine (ACM). Management esti-mates that 20% of all patrons will use an ACM. An ACM takes an average of 1 minute to service a patron.It costs $48 per day (1 day 8 hours) to operate anACM. Should the hotel install the ACM? Assume thatall customers who are willing to use the ACM wait in asingle queue.

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Chapter 12, Problem 54P

a)

Summary Introduction

To determine: The expected cost per hour for the current system.

Introduction: In order to predict the waiting time and length of the queue, queueing model will be framed. Queueing theory is the mathematical model that can be used for the decision-making process regarding the resources required to provide a service.

b)

Summary Introduction

To determine: Whether ACM should be installed in the hotel.

Introduction: In order to predict the waiting time and length of the queue, queueing model will be framed. Queueing theory is the mathematical model that can be used for the decision-making process regarding the resources required to provide a service.

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