EBK SYSTEMS ANALYSIS AND DESIGN
11th Edition
ISBN: 8220102795068
Author: ROSENBLATT
Publisher: CENGAGE L
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Chapter 12, Problem 2DT
Program Plan Intro
Assuming you were in charge of aircraft maintenance for a small airline. Mention specific example for each type of maintenance among four types of maintenance that can apply to this industry.
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Your company has just acquired a smaller company that sells office automation software. The smaller company's spreadsheet software has a large market share, with many satisfied users (the major reason for the acquisition was that these existing users are potential customers for your company's other products). Unfortunately, no documentation for the spreadsheet software can be found, and the source code is not commented. How would you go about maintaining this software to keep the customers happy?
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Scenario: You are a Systems Auditor for Windhoek University, an institution that offers higher education to those who wish to further their studies after high school. The institution consists of a number of faculties such as Accounting, Hospitality and Agriculture to mention a few. Just like any compliant institution, Windhoek University is required to have annual IT audits of their infrastructure and operations. You are required to audit the IT infrastructure of the computer labs for the Faculty of Information Technology at the university. In preparation for this, you have been tasked to conduct an Audit Planning Process. In the process, you realise that the labs are freely accessible to anyone and the computers require no log in credentials to use them. Meanwhile, you discover that the university’s web server has been defaced and the students’ account are active and have administration rights on the systems. There has been a major configuration change to the web…
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Jimmy works in an organization as an assistant manager in the IT department and recently promoted to the designation of senior manager. Mark, Jimmy’s department head calls him to his office. Mark shares with Jimmy that the CEO has received a letter from one of the employees of the IT department. The CEO has kept the name confidential. The letter states that software installed recently does not perform well as expected and the department has not achieved the desired results. Jimmy is aware of this problem by the software installed and reported to his Department Head, Mark several times before. Mark is in favor of that software and the only supporter and has been providing positive feedback to the CEO about its performance. Mark asks Jimmy to draft a reply to the letter that should support the system. It should say that the system is performing well with the desired results. Jimmy is confused and mentally disturbed. He wants to give the true facts to the…
Chapter 12 Solutions
EBK SYSTEMS ANALYSIS AND DESIGN
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