1.
Concept introduction:
Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.
A balanced scorecard for H Department Store.
2.
Concept introduction:
Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.
To explain: Certain measures of performance show improvement while others do not and suggest the steps that management can take in such circumstances.
3.
a.
Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.
To explain: The improvement in customer satisfaction with regards to the accuracy of their charge account bills does not lead to any improvement in the average age of accounts receivable and bad debt measures.
3.
b.
Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers and finance.
To explain: The total profits do not increase in spite of improvement in the performance measures relating to bad debts, unsold inventory, and average accounts receivable.
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MANAGERIAL ACCT-CONNECT W/PROCTORIO.ONLY
- Ethical Situation: What Would You Do? Discussion Question As one of the newer district sales managers for a fast-growing technology company, you've asked your salespeople to give you three sales forecasts in their territories for the coming year: (a) optimistic, (b) pessimistic, and (c) most likely. After totaling their three different sales forecasts, you realize that the optimistic forecast will increase sales by nearly 20% in your district, the pessimistic forecast by 10%, and the most likely by about 15%. Your national sales manager has asked each district sales manager to give her their most likely sales forecast for the coming year, so she can assign sales quotas. Your thoughts are that it's probably best to give her the most pessimistic sales forecast because this should help ensure that she assigns your district a quota that you should easily achieve. If you can exceed your assigned district sales quota by a substantial amount, you'll probably get a large bonus, and you may…arrow_forwardResource Capacity Planning/ABC Two years ago, in conjunction with revitalization effortsregarding the downtown area of Metro City, you and your partner purchased a local eatery. Thoughmoribund at the time, you were able (through your hard work and dedicated efforts) to resurrect theestablishment. In fact, the last few months appear to have been quite successful from a financialstandpoint.However, your establishment now faces a new competitor—an eatery located only several blocksaway from yours. You and your partner are now evaluating strategic options as to how to deal withthis new competition. Your facility is capable of serving 200 meals a day. (Because your clienteleconsists almost exclusively of college-age students, the basic menu is the same for lunch and dinner. Currently, your business does not serve breakfast.)You and your partner have finally taken time to study the financial records carefully. Your investigation yields the following information:1. The primary variable cost…arrow_forwardThe Home Depot is a leading specialty retailer of hardware and home improvement products and is the second-largest retail store chain in the United States. It operates large warehouse-style stores. Despite declining sales and difficult economic conditions in 20X1 and 20X2, The Home Depot continued to invest in new stores. The following table provides summary hypothetical data for The Home Depot. REQUIRED a. Use the preceding data for The Home Depot to compute average revenues per store, capital spending per new store, and ending inventory per store in 20X2. b. Assume that The Home Depot will add 100 new stores by the end of Year +1. Use the data from 20X2 to project Year +1 sales revenues, capital spending, and ending inventory. Assume that each new store will be open for business for an average of one-half year in Year +1. For simplicity, assume that in Year +1, Home Depots sales revenues will grow, but only because it will open new stores.arrow_forward
- Ethics and Revenue Recognition Alan Spalding is CEO of a large appliance wholesaler. Alan is under pressure from Wall Street Analysts to meet his aggressive sales revenue growth projections. Unfortunately, near the end of the year he realizes that sales must dramatically improve if his projections are going to be met. To accomplish this objective, he orders his sales force to contact their largest customers and offer them price discounts if they buy by the end of the year. Alan also offered to deliver the merchandise to a third-party warehouse with whom the customers could arrange delivery when the merchandise was needed. Required: Do you believe that revenue from these sales should be recognized in the current year? Why or why not?arrow_forwardMarketing: Abercrombie & Fitch, once the favorite of loyal teens, is considering lowering prices on all items it sells in an effort to win them back after several years of sales declines. A&F's total sales were $3 billion last year, but they have been declining in the face of a weak economy and an intensively competitive retail environment. Price reductions are often effective in increasing sales, but marketers need to analyze how much sales must go up before a price reduction pays off and increases revenue enough to make the it worth doing. Assuming A&F's gross profit margin is 45% and cost of goods sold represents the only variable cost, by how much must sales increase to maintain the same gross profit margin in terms of absolute dollars if A&F lowers prices by 55%? The current gross profit is $___ billion.arrow_forwardCVP Analysis; Strategy Bubba’s Western Wear is a western hat retailer in Lubbock, Texas.Although Bubba’s carries numerous styles of western hats, each hat has approximately the same priceand purchase cost, as shown in the following table. Sales personnel receive a commission to encourage them to be more aggressive in their sales efforts. Currently, the Lubbock economy is really humming, and sales growth at Bubba’s has been great. The business is very competitive, however, andBubba, the owner, has relied on his knowledgeable and courteous staff to attract and retain customerswho otherwise might go to other western wear stores. Because of the rapid growth in sales, Bubbais also finding the management of certain aspects of the business more difficult, such as restockinginventory and hiring and training new salespeople.Sales price $ 80.00Per unit variable expensesPurchase cost 43.50Sales commissions 11.50Total per unit variable costs $ 55.00Total annual fixed expensesAdvertising $…arrow_forward
- Marketing: Abercrombie & Fitch, once the favorite of loyal teens, is considering lowering prices on all items it sells in an effort to win them back after several years of sales declines. A&F's total sales were $5 billion last year, but they have been declining in the face of a weak economy and an intensively competitive retail environment. Price reductions are often effective in increasing sales, but marketers need to analyze how much sales must go up before a price reduction pays off and increases revenue enough to make the it worth doing. Assuming A&F's gross profit margin is 55% and cost of goods sold represents the only variable cost, by what percentage must costs decrease to maintain the gross margin percentage of 55% if A&F lowers prices by 10%? Set the initial price equal to $1.00. Then the new price is $_____arrow_forwardCreating a Balanced Scorecard Mason Paper Company (MPC) manufactures commodity grade papers for use in computer printers and photocopiers. MPC has reported net operating losses for the last two years due to intense price pressure from much larger competitors. The MPC management team-including Kristen Townsend (CEO), Mike Martinez (VP of Manufacturing), Tom Andrews (VP of Marketing), and Wendy Chen (CFO)—is contemplating a change in strategy to save the company from impending bankruptcy. Excerpts from a recent management team meeting are shown below: Townsend: As we all know, the commodity paper manufacturing business is all about economies of scale. The largest competitors with the lowest cost per unit win. The limited capacity of our older machines prohibits us from competing in the high-volume commodity paper grades. Furthermore, expanding our capacity by acquiring a new paper-making machine is out of the question given the extraordinarily high price tag. Therefore, I propose that we…arrow_forwardAmeen trading company is a popular distributor in the Nizwa region having years of experience in the field of logistics and marketing. Over these years, the company has gained a very good public opinion and quiet a big number of loyal customers. During the last year, the company has faced some financial struggles due to the pandemic – crisis. The company has decided to plan well for the current year based on the past performance so that the company will be able to regain its status. The management of the company has given with you the Income statement for the last year and asked you to calculate the gross profit and net profit margin. Particular OMR Particular OMR Opening Stock Purchases Carriage and Freight Wages Gross Profit b/d To 76,250 By Sales 3,15,250 "Closing stock 2,000 5,000 2,00,000 5,98,500 1,01,000 By Gross Profit b/d 12,000 "Non-operating incomes: 2,000 " Interest on Securities 7,000 " Dividend on shares 84,000 " Profit on sale of shares 2,06,000 5,00,000 98,500 5,98,500…arrow_forward
- Corporate social responsibility and the balanced scorecard Lonnie’s Shipping Co. is considering switching to an all-electric fleet to minimize emissions. Lonnie wants to gradually implement this change over the next 10 years. The company currently has a fleet of 100 trucks, half of which are electric-powered. Upon consulting with Lonnie, you have determined that an appropriate course of action is to include this CSR activity as a strategic objective in the company’s current balanced scorecard. a. Under which category of performance perspective can the CSR strategic objective of the company be included? a. Internal process based performance perspective b. External process based performance perspective c. Employee welfare based performance perspective d. All the above b. Identify a performance metric for the CSR strategic objective. a. Number of trucks the shipping company uses. b. The number of electric-powered trucks in the fleet. c. 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Suppose that, on average, the merchandise stays in a Global Reach warehouse for nine months before shipment to retailers. Carrying cost for Global Reach is 6 percent per year. If Global Reach locates the warehouse in a foreign trade zone, how much will be saved in carrying costs? What will the total tariff-related savings be? (Round your answers to the nearest dollar.) 3. Suppose that the shifting economic situation leads to a new tariff rate of 13 percent, and a new carrying cost of 6.5 percent per year. To combat these increases, Global Reach has instituted a total quality program emphasizing reducing shrinkage. The new shrinkage rate is 7 percent. Given this new information, if Global Reach locates the warehouse in a foreign trade zone, how much will be saved in carrying costs? What will the total tariff-related savings be? (Round your answers to the nearest dollar.)arrow_forwardGlencoe First National Bank operated for years under the assumption that profitability can be increased by increasing dollar volumes. Historically, First Nationals efforts were directed toward increasing total dollars of sales and total dollars of account balances. In recent years, however, First Nationals profits have been eroding. Increased competition, particularly from savings and loan institutions, was the cause of the difficulties. As key managers discussed the banks problems, it became apparent that they had no idea what their products were costing. Upon reflection, they realized that they had often made decisions to offer a new product which promised to increase dollar balances without any consideration of what it cost to provide the service. After some discussion, the bank decided to hire a consultant to compute the costs of three products: checking accounts, personal loans, and the gold VISA. The consultant identified the following activities, costs, and activity drivers (annual data): The following annual information on the three products was also made available: In light of the new cost information, Larry Roberts, the bank president, wanted to know whether a decision made two years ago to modify the banks checking account product was sound. At that time, the service charge was eliminated on accounts with an average annual balance greater than 1,000. Based on increases in the total dollars in checking, Larry was pleased with the new product. The checking account product is described as follows: (1) checking account balances greater than 500 earn interest of 2 percent per year, and (2) a service charge of 5 per month is charged for balances less than 1,000. The bank earns 4 percent on checking account deposits. Fifty percent of the accounts are less than 500 and have an average balance of 400 per account. 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