Essentials of MIS (13th Edition)
13th Edition
ISBN: 9780134802756
Author: Kenneth C. Laudon, Jane Laudon
Publisher: PEARSON
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Expert Solution & Answer
Chapter 1, Problem 4IQ
Explanation of Solution
Working with Clients:
There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...
Explanation of Solution
Client Service or support:
One can have excellent customer service or support while working with clients in the following ways:
- One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.
For example, Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in and instead of having to sit in a waiting room watching their cars being worked on; customers were given a brand new Lexus instead.
- For good customer service, one must always know their customers and must remember their names and previous conversations.
For example, when Starbucks launched a new campaign focusing on improving relationships between their staff and customers, each person who introduced themselves by name received a free latte...
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Students have asked these similar questions
Refer to page 75 for graph-related problems.
Instructions:
• Implement a greedy graph coloring algorithm for the given graph.
• Demonstrate the steps to assign colors while minimizing the chromatic number.
•
Analyze the time complexity and limitations of the approach.
Link [https://drive.google.com/file/d/1wKSrun-GlxirS3IZ9qoHazb9tC440 AZF/view?usp=sharing]
Refer to page 150 for problems on socket programming.
Instructions:
• Develop a client-server application using sockets to exchange messages.
•
Implement both TCP and UDP communication and highlight their differences.
• Test the program under different network conditions and analyze results.
Link: [https://drive.google.com/file/d/1wKSrun-GlxirS31Z9qo Hazb9tC440AZF/view?usp=sharing]
Refer to page 80 for problems on white-box testing.
Instructions:
•
Perform control flow testing for the given program, drawing the control flow graph (CFG).
• Design test cases to achieve statement, branch, and path coverage.
• Justify the adequacy of your test cases using the CFG.
Link: [https://drive.google.com/file/d/1wKSrun-GlxirS3IZ9qo Hazb9tC440 AZF/view?usp=sharing]
Chapter 1 Solutions
Essentials of MIS (13th Edition)
Ch. 1.1 - Prob. 1CQ1Ch. 1.1 - Prob. 2CQ1Ch. 1.1 - Prob. 3CQ1Ch. 1.1 - Prob. 4CQ1Ch. 1.2 - Prob. 1CQ2Ch. 1.2 - Prob. 2CQ2Ch. 1.2 - Prob. 3CQ2Ch. 1.2 - Prob. 4CQ2Ch. 1 - Prob. 1IQCh. 1 - Prob. 2IQ
Ch. 1 - Prob. 3IQCh. 1 - Prob. 4IQCh. 1 - Prob. 5IQCh. 1 - Prob. 1RQCh. 1 - Prob. 2RQCh. 1 - Prob. 3RQCh. 1 - Prob. 4RQCh. 1 - Prob. 5DQCh. 1 - Prob. 6DQCh. 1 - Prob. 7DQCh. 1 - Prob. 8HMPCh. 1 - Prob. 9HMPCh. 1 - Prob. 11HMPCh. 1 - Prob. 12CTPCh. 1 - Prob. 13CSQCh. 1 - Prob. 14CSQCh. 1 - Prob. 15CSQCh. 1 - Prob. 16CSQCh. 1 - Prob. 17MLMCh. 1 - Prob. 18MLM
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