Principles of Operations Management: Sustainability and Supply Chain Management (10th Edition)
Principles of Operations Management: Sustainability and Supply Chain Management (10th Edition)
10th Edition
ISBN: 9780134181981
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
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Chapter 1, Problem 3DQ
Summary Introduction

To determine: Four people who have contributed to the theory and techniques of operations management.

Introduction:

Operations management deals with the business administration process that forms the highest level of efficiency within a company. Operations management is related to the conversion of labor and materials into products and services in an effective manner to generate or maximize profit in a company.

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Briefly outline the study by Fletcher & Nielsen (2012). Comment on what they did, what they found and what they concluded.
Problem data follows:                                                 Annual number of customers surveyed              7,600             Cost of survey if conducted by RBG Associates    $    35,000                                     Costs related to the survey in the prior year.                   Mailing         $17,500             Printing (done by Lester Print Shop)     6,000             Salary of Pat Fisher, part-time employee who stuffed envelopes                 and summarized data when surveys were returned 2,080             Depreciation  of computer and software               1,200             Electricity and phone costs      600             Total         $27,380                                    Number of hours spent on survey by Pat Fisher    130                                 Required:  fill in the yellow cells and also the name of the costs listed under the cost savings.  The "Cost of RGB" has been filled in for you.  What is the…
subject: Quantitative Analysis For Business Please answer both of them.
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