Operations and Supply Chain Management (Mcgraw-hill Education)
Operations and Supply Chain Management (Mcgraw-hill Education)
15th Edition
ISBN: 9781259666100
Author: F. Robert Jacobs, Richard B Chase
Publisher: McGraw-Hill Education
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Chapter 1, Problem 3DQ
Summary Introduction

To explain: The service industry that has impressed Person X with its innovations.

Introduction: Service cannot be a physical object and it can only be experienced. Service is intangible.

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