Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Question
Chapter 1, Problem 2CQ
Summary Introduction
Case summary:
Person H and 400 co-workers were terminated from a company as a result of downsizing. She tried for another job for almost 8 months. However, she could not able to find a job. Hence, she thought making money by mowing the lawns of her neighbors. After so many rejections from the job search, she decided to make it as her business.
In the initial stages, it was little slow. However, after few months, most of the neighbors preferred Person H to mow their lawns over professional lawn care services. Other services performed by Person H are shrubbery, trimming, fertilizing lawns, and weeding gardens.
To determine: The ways by which the customers judged the quality of Person H’s service.
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3. Your Task
For each scenario, discuss the following:
- What is the issue (there may be more than 1)?
• Who are the parties affected?
• List and explain 2 alternatives for handling each situation
Discuss 2 pros and 2 cons for each alternative
- What is your conclusion? Discuss the best way to handle each situation - use reasoning to
justify your decision
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Chapter 1 Solutions
Operations Management
Ch. 1.6 - Prob. 1RQCh. 1.6 - Prob. 2RQCh. 1.6 - Prob. 3RQCh. 1.9 - There is a huge demand in the United States and...Ch. 1.10 - Prob. 1OTQCh. 1.10 - Prob. 2OTQCh. 1.10 - Prob. 3OTQCh. 1 - Prob. 1DRQCh. 1 - Prob. 2DRQCh. 1 - Prob. 3DRQ
Ch. 1 - List five important differences between goods...Ch. 1 - Briefly discuss each of these terms related to the...Ch. 1 - Prob. 6DRQCh. 1 - Prob. 7DRQCh. 1 - Why is the degree of customization an important...Ch. 1 - List the trade-offs you would consider for each of...Ch. 1 - Prob. 10DRQCh. 1 - Why might some workers prefer not to work in a...Ch. 1 - Prob. 12DRQCh. 1 - Prob. 13DRQCh. 1 - Prob. 14DRQCh. 1 - Prob. 15DRQCh. 1 - Prob. 16DRQCh. 1 - Prob. 17DRQCh. 1 - What are trade-offs? Why it careful consideration...Ch. 1 - Prob. 2TSCh. 1 - Prob. 3TSCh. 1 - Prob. 1CTECh. 1 - Prob. 2CTECh. 1 - Prob. 3CTECh. 1 - Prob. 4CTECh. 1 - Prob. 1CQCh. 1 - Prob. 2CQCh. 1 - What are some of the trade-offs that Hazel...Ch. 1 - The town is considering an ordinance that would...Ch. 1 - Prob. 5CQCh. 1 - Prob. 6CQCh. 1 - Prob. 7CQ
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