Operations Management
13th Edition
ISBN: 9780136860419
Author: Lee Krajewski
Publisher: Pearson Education
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Question
Chapter 1, Problem 2.3VC
Summary Introduction
Case summary:
HR Café has 42 years of experience in the service industry. The company has over150 cafes, 13 hotels/ casinos and live music venues around the globe. The modified its menu from classical Burgers and chicken wings to higher end items such as lobster tails and stuffed veal chops. HR Cafe’s sales are driven by tourists, so business fluctuation is more so management plans the employees based on the seasonal business. The café gives more emphasis on live music and redesigns the restaurants to accommodate the changing tastes.
Characters in the case:
- HR café.
To determine: How the operation management decisions for service companies like HR Cafe differ from automobile company like FD Motors.
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CASE:
In its 30 years of existence, Hard Rock has grown from a modest London pub to a global power managing 110 cafes, three hotels, casinos, live music venues, a rock museum, and a huge annual Rockfest concert. This puts Hard Rock firmly in the service industry —a sector that employs over 75% of the people in the U.S. Hard Rock moved its world headquarters to Orlando, Florida, in 1988 and has expanded to more than 40 locations throughout the U.S., serving over 100,000 meals each day. Hard Rock chefs are modifying the menu from classic American—burgers and chicken wings—to include higher-end items such as stuffed veal chops and lobster tails. Just as taste in music changes over time, so does the Hard Rock Cafe, with new menus, layouts memorabilia, services, and strategies.
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) Caravan Engineering is a leading global manufacturer of brake shoes. As competitors started catching up, the firm instituted a value analysis program, came up with new drawings and specifications for its brake shoe components, and selected suppliers (from a worldwide pool of 1000 suppliers) who offered the best price. The firm also embarked on a business process reengineering (BPR) program and identified new sets of core competencies in marketing, product innovation, assembly, and supply management. The supply management function was revamped and a chief supply officer (CSO) position created. The CPO was made part of the executive committee thus allowing for a tight alignment of supply strategies with the firm’s corporate strategy. Over the next year, the CFO was able to reduce the worldwide supply base from 1000 suppliers to 50 suppliers, build relationships with them through long-term contracts, training, certification, and involving them from the design stage. The results of this…
Why does the correct operations and supply chain strategy for world-class rivals keep changing?
Chapter 1 Solutions
Operations Management
Ch. 1 - Prob. 1EDCh. 1 - Prob. 1DQCh. 1 - Identify four people who have contributed to the...Ch. 1 - Briefly describe the contributions of the four...Ch. 1 - Figure 1.1 outlines the operations,...Ch. 1 - Prob. 7DQCh. 1 - Identify the 10 strategic operations management...Ch. 1 - Prob. 9DQCh. 1 - Prob. 10DQCh. 1 - Prob. 11DQ
Ch. 1 - Mass customization and rapid product development...Ch. 1 - What are the five reasons productivity is...Ch. 1 - Prob. 14DQCh. 1 - Prob. 2DQCh. 1 - Prob. 1PCh. 1 - Prob. 2PCh. 1 - This year, Donnelly, Inc., will produce 57,600 hot...Ch. 1 - Prob. 4PCh. 1 - Prob. 5PCh. 1 - George Kyparisis (using data from Problem 1.6)...Ch. 1 - Prob. 8PCh. 1 - Browns, a local bakery, is worried about increased...Ch. 1 - Prob. 10PCh. 1 - Prob. 11PCh. 1 - Charles Lackey operates a bakery in Idaho Falls,...Ch. 1 - Prob. 15PCh. 1 - Prob. 16PCh. 1 - Prob. 7PCh. 1 - Prob. 13PCh. 1 - Prob. 14PCh. 1 - Prob. 17PCh. 1 - Prob. 1CSCh. 1 - Prob. 2CSCh. 1 - Prob. 3CSCh. 1 - Prob. 1.1VCCh. 1 - Prob. 1.2VCCh. 1 - Prob. 1.3VCCh. 1 - Prob. 2.1VCCh. 1 - Prob. 2.2VCCh. 1 - Prob. 2.3VCCh. 1 - Prob. 3.1VCCh. 1 - Prob. 3.2VCCh. 1 - Prob. 3.3VCCh. 1 - Prob. 3.4VC
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