Concept explainers
Case summary:
HR Café has 42 years of experience in the service industry. The company has over150 cafes, 13 hotels/ casinos and live music venues around the globe. The modified its menu from classical Burgers and chicken wings to higher end items such as lobster tails and stuffed veal chops. HR Cafe’s sales are driven by tourists, so business fluctuation is high.
Therefore, the management plan to recruit the employees based on the seasonal business. The café gives more emphasis on live music and redesigns the restaurants to accommodate the changing tastes.
To determine: How the productivity of the kitchen staff and wait staff at HR Café.
Want to see the full answer?
Check out a sample textbook solutionChapter 1 Solutions
Pearson eText Principles of Operations Management: Sustainability and Supply Chain Management -- Instant Access (Pearson+)
- Develop a balanced scorecard that the dean of the college could use to evaluate the college’s operations. Be specific and indicate the purpose of each balanced scorecard measure.arrow_forwardWhat is a balanced score card? What role does the balanced scorecard serve in performance measurement?arrow_forwardWhy is forecasting important in operations management?arrow_forward
- What is the definition of 'Balanced scorecard?'arrow_forwardMance Fraily, the Production Manager at Ralts Mills, can currently expect his operation to produce 1000 square yards of fabric for each ton of raw cotton. Each ton of raw cotton requires 5 labor hours to process. He believes that he can buy a better-quality raw cotton, which will enable him to produce 1200 square yards per ton of raw cotton with the same labor hours. What will be the impact on productivity (measured in square yards per labor-hour) if he purchases the higher quality raw cotton?arrow_forwardExplain the process of balanced scorecard.arrow_forward
- U.S. productivity has improved noticeably in recent years, averaging 4%–5% per year, whilethe U.S. economy grew by only 3.5%. The gain in productivity was due, in large part, to the use oftechnology, in addition to longer working hours by those who are lucky enough to have jobs.According to the Economic Policy Institute, the average U.S. worker has added 199 hours to a yearsince 1973. The United States achieved per hour productivity of $32, compared with $38 forNorway, and $34 for Belgium. In other words, U.S. workers are simply working longer, notnecessarily better, or smarter. They take less annual vacation time (only 10.2 days, on average),compared with 30 days in France and in Germany.At the same time, a large number of U.S. companies are aggressively outsourcing work to low-wagecountries, such as China, India, the Philippines, and Mexico. A 2003 study released by the Universityof California at Berkeley indicates that as many as 14 million U.S. service jobs are in danger of…arrow_forwardThe manager of a crew that installs carpeting has tracked the crew’s output over the past several weeks, obtaining these figures: Compute the labor productivity for each of the weeks. On the basis of your calculations, what can you conclude about crew size and productivity?arrow_forwardUnder which perspective of the balanced scorecard would classify increase in market share?arrow_forward
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.