You ordered a double cheeseburger, chicken with spaghetti, large coke, and large fries at Mcdonald's over the phone. It took almost 2 hours before your order was delivered. You tried to call the hotline again and found out that there was an issue with their system causing the delay of the delivery. To add to your frustration, you found out that the cheese was missing in your burger, the fries were saggy and instead of the leg part, it was the wing part that was delivered. You called the hotline again to complain, the customer service representative called the branch and found out that there was a shortage of the leg part that’s why they replaced it with wing part. The lady that you spoke with over the phone apologize for the unpleasant experience. You still accepted the order as it will be billed against the delivery guy. Based on the case given answer the ff: 1. What are the challenges when it comes to quality control? 2. Identify the factors that could have impacted the supply of the leg part of the fried chicken that was ordered and what could have been done to prevent it. 3. What are the potential issues related to inventory management? Explain each.
Critical Path Method
The critical path is the longest succession of tasks that has to be successfully completed to conclude a project entirely. The tasks involved in the sequence are called critical activities, as any task getting delayed will result in the whole project getting delayed. To determine the time duration of a project, the critical path has to be identified. The critical path method or CPM is used by project managers to evaluate the least amount of time required to finish each task with the least amount of delay.
Cost Analysis
The entire idea of cost of production or definition of production cost is applied corresponding or we can say that it is related to investment or money cost. Money cost or investment refers to any money expenditure which the firm or supplier or producer undertakes in purchasing or hiring factor of production or factor services.
Inventory Management
Inventory management is the process or system of handling all the goods that an organization owns. In simpler terms, inventory management deals with how a company orders, stores, and uses its goods.
Project Management
Project Management is all about management and optimum utilization of the resources in the best possible manner to develop the software as per the requirement of the client. Here the Project refers to the development of software to meet the end objective of the client by providing the required product or service within a specified Period of time and ensuring high quality. This can be done by managing all the available resources. In short, it can be defined as an application of knowledge, skills, tools, and techniques to meet the objective of the Project. It is the duty of a Project Manager to achieve the objective of the Project as per the specifications given by the client.
Case Details: You ordered a double cheeseburger, chicken with spaghetti, large coke, and large fries at Mcdonald's over the phone. It took almost 2 hours before your order was delivered. You tried to call the hotline again and found out that there was an issue with their system causing the delay of the delivery. To add to your frustration, you found out that the cheese was missing in your burger, the fries were saggy and instead of the leg part, it was the wing part that was delivered. You called the hotline again to complain, the customer service representative called the branch and found out that there was a shortage of the leg part that’s why they replaced it with wing part. The lady that you spoke with over the phone apologize for the unpleasant experience. You still accepted the order as it will be billed against the delivery guy. Based on the case given answer the ff:
1. What are the challenges when it comes to quality control?
2. Identify the factors that could have impacted the supply of the leg part of the fried chicken that was ordered and what could have been done to prevent it.
3. What are the potential issues related to inventory management? Explain each.
4. Identify the at least 5 reasons associated with the delayed delivery. What could have been done to prevent customer’s frustration?
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