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A. |
created greater value than the competitors.
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B. |
created a service niche.
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C. |
differentiated its main service.
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D. |
positioned itself in a competitive market.
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- what statement is true of customer relationship management A-the philosophy that the customer is always right has a positive effecr on facility management customer relationship B-excellent or creative error recovery can be a source of customer satisfaction C-a policy of zero errors is a best practice for maintaining customer relations D-facility stuff empowerment can be detrimental to customer service due to reduced service delivey consistency.The Unique Characteristics of Services Question Content Area INTRODUCTION: When you go to a doctor's appointment or get your hair cut, you receive a service. What are the unique qualities of services? How are they different from products? What are the challenges in marketing services? Question Content Area INSTRUCTIONS: You will agree with some of these statements and disagree with others. You may find it hard to make a decision, but you should go ahead and make a choice. Record your answers next to the statement according to the following scale: Strongly Disagree (1), Disagree (2), Agree (3), or Strongly Agree (4). Strongly Disagree Disagree Agree Strongly Agree Question 1. A service is something that is not physical. 2. It is possible to touch and feel the education that students derive from attending classes. 3. Health care is a service. 4. Services such as airline flights are produced and used up at…Currently, our team makes scheduled check-in calls to customers after they go under contract with the Partner Agent we’ve matched them with. These calls serve three purposes: Receiving feedback on the performance of the agent with the customer, and intervening if there are any issues. Pitching the customer on our Friends & Family referral plan, in which they can receive a $200 Amazon gift card for referring a customer who sells with Clever. Encouraging the customer to leave us a five star review. Instead of calling the customer after their transaction goes under contract, we could call them after their transaction closes. This means calling them when the transaction is 100% finalized, instead of when it is near the finish line but not quite complete (under contract) What do you see as the pros and cons of calling the customer at under contract versus after closing, taking into account the three goals stated above? How would you go about testing the success of calling at under…
- Inverted T service organization is ? a. An organization that uses an inverted T - shaped layout for its service encounter. b. An organization that manages service encounter using a shared set of values c. Aflat empowered organization relying on timely information and well trained personnel d. An organization that relies on self serviceFocus on core competencies within each function in a company A. often leads to sub optimization of the supply chain B. usually helps lower total costs for the company C. often improves customer service D. none of theseXI. You're planning customer support services for Phonic's new smart phone product. Review what you know about your target market and its needs; also think about what Phonic's competitors are offering. Then respond to these three questions about designing and managing services. I. What support services are buyers of smart phone products likely to want and need? II. How can Phonic manage gaps between perceived service and expected service to satisfy customers? III. What post-sale service arrangements must Phonic make and how would you expect these to affect customer satisfaction? Consider how your service strategy will support Phonic's overall marketing efforts
- Select the best answer for the question! 9. What is value to the customer? A. The intangible benefits that can be quantified B. The tangible and intangible benefits that customers obtain at a price that they're willing to pay C. The benefits that the customer can see in a profit and loss statement D. Cash flows generated by the business Mark for revien THE review pageService intangibility means that services cannot be seen, tasted, felt, heard, or smelled before they are bought. Select one: a. True. b. False.The intangibility element of a service refers to the fact that it a. has value that can only be determined by using subjective criteria. b. can’t be held, seen, or touched before the purchase decision. c. requires the ability to provide the service even in times of no demand. d. can maintain or accumulate good will with customers. e. can be objectively evaluated.
- 18 In the e-service success factors, service-oriented success factors deal with how the e.services should be offered. Select one: a. True b. FalseHousing and property services category is one of the e-government service preferences, which contains all of the examples except: Select one: a. Affordable housing information services b. donation services c. utility information d. construction permit servicesMr. Nassir runs an interior design business. As part of his business, he provides advice to clients about how to decorate their houses or offices. He also sells interior design products such as curtains and interior plants. Based on this information, which of the options is correct? O a. Mr. Nassir business deals with goods and service O b. Mr. Nassir business is a manufacturing business c. Mr. Nassir business deals with goods only O d. Mr. Nassir business only provide service lenovo