Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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- Customers arrive at a bank counter manned by a single cashier according to Poisson distribution with mean arrival rate 6 customers/hour. The cashier attends the customers on first come first serve basis at an average rate of 10 customers/hour with the service time exponentially distributed. Find The probability of the number of arrivals (0 through 5) during (i) 15-minute interval, (ii) 30-minute interval The probability that the queuing system is idle, The probability associated with the number of customers (0 through 5) in the queuing systemarrow_forward7. What is the difference between Balking and Reneging? 8. Which of the following waiting lines do you prefer and why? Single-Queue, Multiple-Channel System Structure (Fig 5.8 in text) Multiple-Queue, Multiple-Channel System Structure (Fig 5.9 in text) 9. An easy way to understand Queuing Model formulas is to understand that L refers to Number of items while W refers to time. q refers to the queue and s refers to the system. So Lq refers to the number of units in the queue (waiting line). Ls refers to the number of items in the system (queue and service). Write out the formulas for the following: a. Average Wait time in the Queue b. Average Wait time in the System c. Average number of units in the Queue d. Average number of units in the System e. System utilization f. Probability of zero customers in the systemarrow_forwardMany of a bank’s customers use its automatic teller machine to transact business after normal banking hours. During the early evening hours in the summer months, customers arrive at a certain location at the rate of one every other minute. This can be modeled using a Poisson distribution. Each customer spends an average of 94 seconds completing his or her transactions. Transaction time is exponentially distributed. a. Determine the average time customers spend at the machine, including waiting in line and completing transactions. (Do not round intermediate calculations. Round your answer to the nearest whole number.) Average time minutes b. Determine the probability that a customer will not have to wait upon arriving at the automatic teller machine. (Round your answer to 2 decimal places.) Probability c. Determine the average number of customers waiting to use the machine. (Round your answer to 2 decimal places.) Average number customersarrow_forward
- In an M/MA queueing system, the arrival rate is 8 customers per hour and the service rate is 11 customers per hour. If the service process is automated (resulting in no variation in service times but the same service rate), what will be the resulting performance measurements? (Round your answers to 3 decimal places.) a. What is the utilization? Utilization b. What is the expected number of customers in the system (L)? Number of customers c. What is the expected waiting time (in hours) for the system (W)? Waiting time(in hours)arrow_forwardThe exponential distribution is often used to model what in a queuing system?arrow_forwardIn a waiting line situation, arrivals occur at a rate of 2 per minute, and the service times average 18 seconds. Assume the Poisson and exponential distributions. a. What is λ? b. What is μ? c. Find probability of no units in the system. d. Find average number of units in the system. e. Find average time in the waiting line. f. Find average time in the system. g. Find probability that there is one person waiting. h. Find probability an arrival will have to wait. Please show a corrct solution and answer. Thank you.arrow_forward
- is queuing theory Five drilling machines at Al Hamriya steel is maintained by Lumina maintenance service with 2 service Engineers. The drilling machines require Maintenance at the of 20 per hour. The engineers fix machine in 2.4 mins every time it goes out of service: 1. What is the probability that no drilling machine needs service ?arrow_forwardCustomers enter the camera department of a store at an average rate of six per hour. The department is staffed by one employee, who takes an average of six minutes to serve each arrival. Assume this is a simple Poisson arrival, exponentially distributed service time situation. (Use the Excel spreadsheet Queue Models.) a-1. As a casual observer, how many people would you expect to see in the camera department (excluding the clerk)? Note: Round your answer to 2 decimal places. a-2. How long would a customer expect to spend in the camera department (total time)? Note: Do not round intermediate calculations. Round your answer to the nearest whole number. b. What is the utilization of the clerk? Note: Do not round intermediate calculations. Round your answer to the nearest whole number. c. What is the probability that there are more than two people in the camera department (excluding the clerk)? Note: Round your intermediate calculations to 3 decimal places and final answer to 1…arrow_forward1. Customers arrive at a single-server queueing system according to a Poisson process at a mean rate of 30 per hour. If the server works continuously, the number of customers that can be served in an hour has a Poisson distribution with a mean of 50. Determine the proportion of time during which no one is waiting to be served.arrow_forward
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