Which of the following is a reason for organizations to employ social network analysis (SNA)? To identify subject experts and set up mechanisms to facilitate the passing of knowledge from experts to colleagues To decrease costs and improve customer service and reduce the overall investment in inventory in a supply chain To plan and record quality control activities such as product inspections, asset purchases, and material certifications To enable an organization to collect, document, assess, remediate, and attest to internal control processes and safeguards

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Introduction to Business Messages

Business messaging refers to a variety of channels via which businesses and customers can interact. SMS or text messaging is the most popular method of communication. Shipment reminders, promotional incentives, marketing offers, and scheduled appointments are all things we have dealt with. These are the types of messages we usually identify with business communication. Business messaging can take place on any digital platform where your consumers already spend some time, with the expectation that communication will be two-way. Business messaging brings comfort and simplicity to customers. Customers expect comfort from pre-sales and post-sales engagements with businesses as they do with friends and family. In addition, messaging is the favored method of contacting a firm for 66% of buyers. Here are a few examples of popular business messaging situations.