What is the significance of Deming’s performance quality category of quality efforts in improving quality within an organization?

First, define total quality management and explain its four components. Next, imagine you work as a manager for a company that builds and sells expensive, upscale men's watches. Explain how you would implement a TQM approach at your company.

a) How would you build a culture of quality in an organization such as Ritz CarltonHotel? Briefly explain THREE (3) appropriate cultures.b) Discuss TWO (2) best practices for resolving customer complaints in RitzCarlton Hotel.c) Discuss appropriate strategies/techniques can Ritz Carlton Hotel practice forimproving service productivity. Briefly explain THREE (3) techniques.d) Explain any TWO (2) reasons why customer satisfaction is very important toRitz Carlton Hotel. Provide example.e) A fish-bone diagram can be used by operations managers to identify possiblecauses of poor services. It can assist department heads to identify the root causesfor a certain problem. Develop a fish-bone diagram illustrating FOUR (4) quality variables (4M’s -materials, methods, machinery and manpower) as potential poor services for aguest who just check in the hotel. Give at least TWO (2) related examples forevery quality variable.

What do you understand by TQM? and Explain the role of TQM in an  Organization.

Describe the elements of Total Quality Management (TQM)