For amanaging-quality discussion, answer the following questions:• History of Quality in the United States. When did it start? Why did it start?• Who were the major proponents to get the initiative started?• How have quality initiatives in the workplace evolved? Why?

Introduction A product or service's quality is the sum of all the features and qualities that have…

Answered: For a managing-quality discussion,…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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a) How would you build a culture of quality in an organization such as Ritz CarltonHotel? Briefly explain THREE (3) appropriate cultures.b) Discuss TWO (2) best practices for resolving customer complaints in RitzCarlton Hotel.c) Discuss appropriate strategies/techniques can Ritz Carlton Hotel practice forimproving service productivity. Briefly explain THREE (3) techniques.d) Explain any TWO (2) reasons why customer satisfaction is very important toRitz Carlton Hotel. Provide example.e) A fish-bone diagram can be used by operations managers to identify possiblecauses of poor services. It can assist department heads to identify the root causesfor a certain problem. Develop a fish-bone diagram illustrating FOUR (4) quality variables (4M’s -materials, methods, machinery and manpower) as potential poor services for aguest who just check in the hotel. Give at least TWO (2) related examples forevery quality variable.
Briefly describe the differences between traditional quality management and TQM and why TQM is better?
Mention 5 Avantages of total quality management.
What is the distinction between quality assurance and quality management, and how do you explain it?
Which of the below total quality management elements can be found on the case study attached, motivate your answer 1. Ethics - Ethics is the discipline concerned with good and bad in any situation. It is a two faceted subject represented by organizational and individual ethics. Organizational ethics establish a business code of ethics that outlines guidelines that all employees are to adhere to in the performance of their work. Individual ethics include personal rights or wrongs. 2. Integrity - Integrity implies honesty, morals, values, fairness, adherence to the facts and sincerity. The characteristic is what customers (internal or external) expect and deserve to receive. People see the opposite of integrity as duplicity. TQM will not work in an atmosphere of duplicity. 3. Trust - Trust is a by-product of integrity and ethical conduct. Without trust, the framework of TQM cannot be built. Trust fosters the full participation of all members. It allows empowerment that encourages…
Critically evaluate the total quality management (TQM) philosophy, and analyse its eight core principles.
Answer .. Step 123
• Explain in details this five point of Deming's of quality management

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For a managing-quality discussion, answer the following questions: • History of Quality in the United States. When did it start? Why did it start? • Who were the major proponents to get the initiative started? • How have quality initiatives in the workplace evolved? Why?