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What is the significance of CRM in the e-commerce sector?
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- How do CRM systems help in reducing the churn rate of customers?Explain what the phrase "separation of concerns" implies in the context of e-commerce and why it is important.Which areas are covering in perspective of e-commerce.Areas covering in perspective of e-commerce, answer Yes Or No 1.E- Trust 2.E- Loyalty 3.E- Satisfaction 4.E- Privacy 5.E- Security 6.E- Service Quality 7.E- Payments 8.Business to Consumer (B2C) 9.Business to Business (B2B) 10.Consumer to Consumer (C2C) explain, how authors relate the above areas (where you mentioned “Yes” in above table) with E-Commerce