Understanding Business
12th Edition
ISBN: 9781259929434
Author: William Nickels
Publisher: McGraw-Hill Education
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Question
What is the role of key performance indicators (KPIs) in the planning and performance measurement process?
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Step 1: Define the term key performance indicators:
Key Performance Indicators( KPIs) are measurable and quantifiable criteria or data points that associations use to estimate and assess their performance, progress toward specific pretensions, and the effectiveness of their operations. KPIs are generally named because they give essential perceptivity into the association's performance and its alignment with strategic objects.
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