What is the best way to improve customer service policies and retain customers after a customer service representative at a company called a customer "an idiot?"

What are the advantages of using it? Is there anything about it that may be considered unfavorable?What are the problems that people have had with it? Accept the criticism as true?

As the vice president of sales for Dunder Mifflin, Inc., a company that manufactures and sells paper to commercial offices, it has come to your attention that there has been an increase in the number of customer complaints concerning your Scranton branch's service representatives. Of particular importance is the number of complaints that involve claims in excess of thousands of dollars. Because these large dollar amounts can lead to lawsuits being filed, you want to investigate what is causing the increase in complaints and how Dunder Mifflin can process these complaints to avoid burdensome litigation. What steps should you take to discover, in the most accurate and efficient manner, the reasons customers are filing complaints? What is the distinction between mediation and arbitration? Should Dunder Mifflin's sales contracts include a clause that requires the parties to attempt resolution of the dispute by mediation? By arbitration? By some other mechanisms? If Dunder Mifflin's sales…

A customer-focused environment includes six (6) components. Which of these components best describes how a company treats its customers? O Service Delivery systems O Organizational culture O Product/deliverables

Can you provide useful feedback about the top 10 misleading marketing tactics?

In her Intro to Advertising Strategies seminar, Rebecca, has been asked to analyze a beer ad from the 1970s that ran in print media and on billboards throughout the United States. A primary goal of his task is to identify the interrelated parts of the ad and explain why they have meaning relative to each other and to the whole. Which type of analysis is she undertaking as she focuses on this specific artifact?     Rhetorical analysis Rhetorical analysis Literary analysis Literary analysis Critical analysis Critical analysis Process analysis

What are the best improvements to a company's customer service policy after a representative addressed a customer calling about a billing issue as "an idiot?"

Why is it important for companies today to be focused on the front line customers in their business? Considering the current global economy and social media why companies today are becoming more focused on customer service as a way to improve their bottom line?