Answered: What is the best way to improve…

What is the best way to improve customer service policies and retain customers after a customer service representative at a company called a customer "an idiot?"

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

See similar textbooks

Related questions

Q: Write a formal letter to the librarian of your university informing about the torn books in the…

A: To, The Librarian, AKTU University Knowledge Park 3, Greater Noida,(UP) New Delhi Sub: Regarding…

Q: A) In relation to ethics in business analytics, do business analysts have the right to use the data…

A: Business analytics is a very vast term in itself, it is being used by different managers like…

Q: A manufacturer has a duty to warn a buyer of any foreseeable danger associated with a product that…

A: Every product manufactured in the plant has its own pros-cons, characteristics and features. And all…

Q: Is it ethical for the restaurant to charge the customer when the customer did not show up for…

A: Recently, the issue of restaurants reservations have become a topic of ethical debate. On one hand,…

Q: Interview a healthcare executives to discuss the current dynamics of healthcare, changes that will…

A: This interview provides a unique opportunity to hear from a healthcare industry insider on the state…

Q: Why does an organization prefer that unhappy customers come forward and complain? What can the…

A: An organization prefers that unhappy customers come forward and complain for several reasons.…

Q: What could be the alternative solutions to the problems?

A: Change is constant at every organization and most of the time good for the growth. However,…

Q: Who are the primary victims of a reputational crisis? Group of answer choices general public…

A: In today's world, a company's reputation is important, and it takes years to develop a good…

Q: What is recommendation for the best solution and is possible to solve the sales and management…

A: Introduction: Any business can experience issues with sales and management, which can have a…

Q: You are a supervisor in the marketing department. One of your employees works in an Assistant…

A: Fair Labour Standards Act is a federal law that protects the workers from unfair wages or pays…

Q: Identify a policy Lucy could develop to reduce unpaid balances. Explain your answer. Describe two…

A: The objective of the question is to identify a policy that Lucy could develop to reduce unpaid…

Q: Considering their relative importance on the marketing bill, which of these would have the greatest…

A: The given multiple choice question emphasizes the marketing bill and the marketing margin; hence, we…

Q: did the united state sacrifice a customer well being for its own needs? A writer for Forbes says…

A: Customer satisfaction can be defined as a measurement that determines how happy the customers of a…

Q: Personal selling involves an understanding of how to handle objections of potential…

A: Let's consider a product/service that could be sold through personal selling: a high-end fitness…

Q: Create a marketing plan proposal for a business for food waste solutions. The proposal should…

A: In every market there are competitions at various levels in the industry, a good marketing plan can…

Q: How should potential respondents be selected for the survey? Should current customers be approached…

A: Note: The answer has been framed in a generalized manner.The systematic analysis of a market's…

Q: Design a Customer Benefit Package that you would utilize to ensure you keep your high-value…

A: Note: The answer has been framed in a generalized manner.Customer relationship management (CRM) is…

Q: How do businesses handle customer complaints to improve overall satisfaction levels

A: The degree to which a company's goods or services live up to the expectations of its clients is…

Q: Provide a brief synopsis of the article. Then state why it relates to Patient Equity: Social…

A: The article talk about the role of nurses in resolving social determinants of health (SDOH) for…

Q: One of the most important company objectives is to increase and improve customer loyalty and…

A: The important and effective way to increase the business and profits is by increasing the customer…

Q: A company's reputation for social responsibility can affect customers' ongoing relationship with the…

A: A company's reputation for social responsibility can affect customers' ongoing relationship with the…

Q: Which of the following is one of the elements included in what is referred to as the General…

A: External environment: It is a collection of variables or circumstances that exist from outside the…

Q: If a friend or relative came to you and said they’d been diagnosed with celiac disease, what would…

A: Adopt a Strict Gluten-Free DietThe cornerstone of managing celiac disease is adhering to a strict…

Q: explain how listening can be one of the best customer service practices

Q: You have recently been appointed sales manager of a company selling used cars. Sales are declining…

A: Note: The answer has been framed in a generalized manner.A well-developed plan that directs an…

Q: Q2) You have just joined the petroleum production company (PPC) as a new employee. Your prior…

A: Confidential marketing information refers to the core marketing strategy details which the firms use…

Q: Measuring customer satisfaction is an important element of customer empowerment. Discuss. Citing…

A: A means of measuring how happy a customer is about a product or a service is known as Customer…

Q: Last year I worked in a local movie theater to earn money during the summer . Part of my job was to…

A: The previous year I operated in a local show theatre to make money through the summer. Fragment of…

Q: How to identify the pitfalls and/or criticism of the company.

A: An organization is a lawful element shaped by a gathering of people to take part in and work a…

Q: Which of the following represents an internal whistleblowing reference? NGOS CEO Press Government

A: Operation management in an organization aims at providing the highest efficiency possible. It…

Q: One theory of recovery for product liability is: Group of answer choices statute of frauds…

A: Product liability means the liability of product damages and/or damages caused by the product,…

Q: What are the key metrics tracked by CRM systems to measure customer engagement?

A: CRM systems track various key metrics to measure customer engagement, including:

Q: Which of the following scenarios is most likely to pose an ethical issue? Group of answer choices…

A: ANSWER IS GIVEN BELOW:

Q: Read about how other customers fixed common issues with your PC or mobile app. Consider what kind of…

A: Technology has become an integral element of our existence in the modern era. We are inundated by…

Q: what are the long-term benefits of effective customer complaints management for businesses?

A: Customers file complaints when they're unhappy with a product, service, or encounter. Defective…

Q: Analyzing the Amazon website explain the following: Is Amazon Content: Is the content of the…

A: Amazon, the world's largest online retailer, has revolutionized the way we shop and interact with…

Q: What is customer complaint management? How should effective customer complaint management be

A: Customer service should be provided to the customers before, during and after the purchase. Many…

Q: Taps online shoe and clothing store has a unique way of dealing with abandoned shopping carts. If a…

A: E-commerce strategy is a well-coordinated action of technology and customer-centric initiatives. It…

Q: proper standard: Specific, Actionable, asurable, Accountable and Detailed. etc.

A: A bartender should use the standard strategies that use to enhance the growth of his business store…

Q: Provide businesses with a clear understanding of the essential tasks and distinctive qualities of…

A: A healthcare CIO (chief information officer) is a senior executive that controls the information…

Q: What role does customer service play in post-purchase behavior, and how can companies ensure that…

A: Customer service plays a crucial role in post-purchase behavior. It is a critical touchpoint for…

Concept explainers

Introduction to Business Messages

Business messaging refers to a variety of channels via which businesses and customers can interact. SMS or text messaging is the most popular method of communication. Shipment reminders, promotional incentives, marketing offers, and scheduled appointments are all things we have dealt with. These are the types of messages we usually identify with business communication. Business messaging can take place on any digital platform where your consumers already spend some time, with the expectation that communication will be two-way. Business messaging brings comfort and simplicity to customers. Customers expect comfort from pre-sales and post-sales engagements with businesses as they do with friends and family. In addition, messaging is the favored method of contacting a firm for 66% of buyers. Here are a few examples of popular business messaging situations.

Question

What is the best way to improve customer service policies and retain customers after a customer service representative at a company called a customer "an idiot?"

Expert Solution

This question has been solved!

Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.

SEE SOLUTION Check out a sample Q&A here

Step 1: Introduction:

VIEW

Step 2: Steps to Improve Customer Service Policies and Retain Customers After a Negative Incident:

VIEW

Step 3: Steps to Improve Customer Service Policies and Retain Customers After a Negative Incident:

VIEW

Solution

VIEW

Step by step

Solved in 4 steps

SEE SOLUTION Check out a sample Q&A here

Knowledge Booster

Learn more about

Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, management and related others by exploring similar questions and additional content below.

Similar questions

A business will always lose profits if it is too concerned with ethics. Group of answer choices True False
For the past four months, the number of near-misses within your company has increased due to poor housekeeping. You can not recall when was the last time the inspection was conducted. You were reviewing the company health and safety program and noticed that the program does not have a provision for regular workplace inspection. You questioned JOHSC members about the inspection; they informed you that the workplace inspection is conducted by the general manager every 4 months. What sections of the OHS Regulation were violated? (select all that apply) Select 3 correct answer(s) Question 1 options: OHS Regulation, Section 3.3 (e) OHS Regulation, Section 3.7 OHS Regulation, Section 3.3 (b) OHS Regulation, Section 3.8 OHS Regulation, Section 3.3 OHS Regulation, Section 3.5
communications skils pleasse please give me answer of this question thanks' 1 Write a claim letter to the Manager of a company for the inferior supply of electronic goods you received yesterday and ask for adjustments or replacement. (Give details of what is the issue and prove your arguments logically)
Kyle wants to write a research paper on the advantages and disadvantages of nuclear power. Which source would best help him address his topic? Responses a book entitled “Inside a Nuclear Power Plant” a book entitled “Inside a Nuclear Power Plant” a website for an electric company that uses nuclear power a website for an electric company that uses nuclear power a television documentary on the development of nuclear power a television documentary on the development of nuclear power a magazine article entitled “Should We Use Nuclear Power?”
What are the advantages of using it? Is there anything about it that may be considered unfavorable?What are the problems that people have had with it? Accept the criticism as true?
If a business marketer can develop a really hot system to market their product, but if they have not taken time to build in an employee communications plan, the marketing effort is dead in the water, explain why?
Learn how other customers have resolved difficulties with their personal computers and mobile applications here. In a situation such as this one, you should think of ways to reassure your consumers. How do you deal with applications or software that drives you absolutely bonkers? Can you offer a solution?
As the vice president of sales for Dunder Mifflin, Inc., a company that manufactures and sells paper to commercial offices, it has come to your attention that there has been an increase in the number of customer complaints concerning your Scranton branch's service representatives. Of particular importance is the number of complaints that involve claims in excess of thousands of dollars. Because these large dollar amounts can lead to lawsuits being filed, you want to investigate what is causing the increase in complaints and how Dunder Mifflin can process these complaints to avoid burdensome litigation. What steps should you take to discover, in the most accurate and efficient manner, the reasons customers are filing complaints? What is the distinction between mediation and arbitration? Should Dunder Mifflin's sales contracts include a clause that requires the parties to attempt resolution of the dispute by mediation? By arbitration? By some other mechanisms? If Dunder Mifflin's sales…
A customer-focused environment includes six (6) components. Which of these components best describes how a company treats its customers? O Service Delivery systems O Organizational culture O Product/deliverables
Can you provide useful feedback about the top 10 misleading marketing tactics?
In her Intro to Advertising Strategies seminar, Rebecca, has been asked to analyze a beer ad from the 1970s that ran in print media and on billboards throughout the United States. A primary goal of his task is to identify the interrelated parts of the ad and explain why they have meaning relative to each other and to the whole. Which type of analysis is she undertaking as she focuses on this specific artifact? Rhetorical analysis Rhetorical analysis Literary analysis Literary analysis Critical analysis Critical analysis Process analysis
What are the best improvements to a company's customer service policy after a representative addressed a customer calling about a billing issue as "an idiot?"