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Solved in 3 steps
- What is the importance of service businesses to consumers?What determines supply and demand in service organizations? How does supply and demand impact services in a service marketing economy? What can businesses do to plan for fluctuations in demand for their services?What are the six key components of a service environment and how does each directly impact customer loyalty and satisfaction?
- How do service elements contribute to building long-term relationships with customers?What will happen if customers are not satisfied with the services offered by a firm? What is the effect to both customers and firm?Finally, what strategies will you adopt at different stages of your product/service life cycle and how will you build a strong customer relationship to gain a high market share?
- In what ways can customer relationship management benefit a firm and its customers? Using examples, explainEnumerate some of the characteristics of Service marketing .Discuss the different dimensions of service quality? How do the five dimensions of service quality play a role in customer satisfaction?
- Discuss how service providers differentiate their services from those of competitors and provide an example of each?Who are your target market when you have a delivery service business? Please provide a rationale reason why you chose them?What are the four most important functions that service environments need to carry out?