What are the conditions in which automated mail room procedures will be of the greatest benefit? What is the least beneficial?

Why do customers complain? Explain at least three reasons for customers to complain about services. Mention at least three examples other than the ones mentioned in the chapter.

What are the two types of services that can be acquired through the use of applications on the Internet? What makes each of these services unique compared to others in their category?

How would you handle the scenario accordingly if the customer came to you first before contacting your lawyer?

How an e-commerce company/organization can manage its infrastructure, give an example

explain some of the challenges a medical transportation company faces now as opposed to when it may have started. What about the cost?

Is there a significant difference between high-contact and low-contact services in terms of the way they are run, and if so, how?     .

How to provide for your employees needs in a telecommunications company?

What are some complementary companies that complement a service company like Uber?

Discuss the major competitors in global e-commerce.