Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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What are the advantages and disadvantages of using TQM?
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Total Quality Management (TQM):-
It is a continuous process of improving the quality and reducing error that improves overall customer satisfaction. It involves all employees, departments, and functions of the organization for the quality management of the final product and services that require staffing, training, and funding. This process was popular in the 1980s, however, later it is overshadowed by six sigma and other tools.
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