Describe the advantages and disadvantages of TQM in relation to customer satisfaction and employer engagement?

Discuss the aspects of TQM and how they apply in service- and product-based businesses.

What is “buy-in” when we look at the design and implementation of performance measurement systems?

Does the fast-changing world of IT  actually reduces productivity and harms employee well-being. Do you agree or disagree and why? In quality management one of the principles is conforming to standards set forth by the organization and the project. Do these findings in this article call for setting more standards in relation to technology and be slow to change them?

What is reliability? What is validity? Discuss the role of reliability and validity in personnel selection. Which is more important, for a scale to be reliable or valid?

Analyse how the application of TQM and six sigma in tools and techniques affect quality performance in the manufacturing and service environments

Define TQM and exemplify a situation in which TQM is used as an effective tool.