What are quality improvement programs?
Chapter12: Balanced Scorecard And Other Performance Measures
Section: Chapter Questions
Problem 11Q: What is EVA and why is it superior to other performance measures?
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What are quality improvement programs?
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Total Quality Management: Total quality management is a method that eliminates wasteful activities and improves quality throughout the value chain by allocating management responsibility, rewarding low-cost, high-quality results and monitoring quality costs.
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