Walker Accounting Software is marketed to small accounting firms throughout the U.S. and Canada. Owner George Walker has decided to outsource the company's help desk and is considering three providers: Manila Call Center (Philippines), Delhi Services (India), and Moscow Bell (Russia). The following table summarizes the data Walker has assembled. Which outsourcing firm has the best rating? (Higher weights imply higher importance and higher ratings imply more desirable providers.) In the following table, compute the weighted average score for each of the three providers (enter your responses rounded to one decimal place). Weight Manila Delhi Moscow Criterion Flexibility (W) (A) (B) 0.50 Trustworthiness 0.10 Price 0.20 Delivery 0.20 5689 3 7 6 7 7 J1208 (C) 9 9 Total weighted score:

Auditing: A Risk Based-Approach to Conducting a Quality Audit
10th Edition
ISBN:9781305080577
Author:Karla M Johnstone, Audrey A. Gramling, Larry E. Rittenberg
Publisher:Karla M Johnstone, Audrey A. Gramling, Larry E. Rittenberg
Chapter10: Auditing Cash And Marketable Securities
Section: Chapter Questions
Problem 69RSCQ
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Walker Accounting Software is marketed to small accounting firms throughout the U.S. and Canada. Owner George
Walker has decided to outsource the company's help desk and is considering three providers: Manila Call Center (Philippines), Delhi Services (India), and Moscow Bell (Russia). The following table
summarizes the data Walker has assembled. Which outsourcing firm has the best rating? (Higher weights imply higher importance and higher ratings imply more desirable providers.)
In the following table, compute the weighted average score for each of the three providers (enter your responses rounded to one decimal place).
Weight Manila Delhi Moscow
Criterion
Flexibility
(W)
(A)
(B)
0.50
Trustworthiness
0.10
Price
0.20
Delivery
0.20
5689
3
7
6
7
7
J1208
(C)
9
9
Total weighted score:
Transcribed Image Text:Walker Accounting Software is marketed to small accounting firms throughout the U.S. and Canada. Owner George Walker has decided to outsource the company's help desk and is considering three providers: Manila Call Center (Philippines), Delhi Services (India), and Moscow Bell (Russia). The following table summarizes the data Walker has assembled. Which outsourcing firm has the best rating? (Higher weights imply higher importance and higher ratings imply more desirable providers.) In the following table, compute the weighted average score for each of the three providers (enter your responses rounded to one decimal place). Weight Manila Delhi Moscow Criterion Flexibility (W) (A) (B) 0.50 Trustworthiness 0.10 Price 0.20 Delivery 0.20 5689 3 7 6 7 7 J1208 (C) 9 9 Total weighted score:
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