Principles Of Marketing
Principles Of Marketing
17th Edition
ISBN: 9780134492513
Author: Kotler, Philip, Armstrong, Gary (gary M.)
Publisher: Pearson Higher Education,
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Assignment: Chapter 11 Professionalism at Work: Business Etiquette, Teamwork, and Meetings
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2. Communicating Face-to-Face on the Job
Average / 6
Face-to-face communication skills are important for career success and organizational effectiveness. Therefore, it is important to understand
interpersonal speaking techniques.
000
creates an unintentional impression that the statement is a question.
Which of the following are etiquette guidelines that promote positive workplace conversations? Check all that apply.
Act professionally in social situations.
Critique others when you feel it is appropriate.
Avoid discussions of art and culture.
Avoid negative remarks.
Choose appropriate conversational topics.
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Transcribed Image Text:Assignment: Chapter 11 Professionalism at Work: Business Etiquette, Teamwork, and Meetings Back to Assignment Attempts 2. Communicating Face-to-Face on the Job Average / 6 Face-to-face communication skills are important for career success and organizational effectiveness. Therefore, it is important to understand interpersonal speaking techniques. 000 creates an unintentional impression that the statement is a question. Which of the following are etiquette guidelines that promote positive workplace conversations? Check all that apply. Act professionally in social situations. Critique others when you feel it is appropriate. Avoid discussions of art and culture. Avoid negative remarks. Choose appropriate conversational topics.
Read the scenario, and answer the questions.
You have been working in an entry-level position in Raytheon's Environmental Health and Safety division for the last six months. You are
part of a team that reviews safety reports, enters the information into the database, and compiles statistical analyses of the results for
your superior, Jack Blum.
Today, Mr. Blum stopped by your desk to chat. He asked how you were doing and commented on the weather. He complimented you on
your team's previous statistical analysis and then proceeded to point out several errors in your team's current report.
What is the information your superior is trying to deliver?
You are ready for a promotion
He wants you to correct the errors in the current report
He is worried about the functionality of your team
What can you do to respond effectively to criticism from your coworker?
Prejudge her remarks
Learn from criticism
Argue with her assessment
expand button
Transcribed Image Text:Read the scenario, and answer the questions. You have been working in an entry-level position in Raytheon's Environmental Health and Safety division for the last six months. You are part of a team that reviews safety reports, enters the information into the database, and compiles statistical analyses of the results for your superior, Jack Blum. Today, Mr. Blum stopped by your desk to chat. He asked how you were doing and commented on the weather. He complimented you on your team's previous statistical analysis and then proceeded to point out several errors in your team's current report. What is the information your superior is trying to deliver? You are ready for a promotion He wants you to correct the errors in the current report He is worried about the functionality of your team What can you do to respond effectively to criticism from your coworker? Prejudge her remarks Learn from criticism Argue with her assessment
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