Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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The observation that the company has been receiving an increased number of complaints about employees, including "unsmiling and unhelpful relationship manager” and “hassled-looking teller", represents:
The observation that the company has been receiving an increased number of complaints about employees, including "unsmiling and unhelpful relationship manager” and “hassled-looking teller", represents:
A performance gap
An opportunity gap
Both (a) and (b)
None of the above.
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