Advanced Engineering Mathematics
Advanced Engineering Mathematics
10th Edition
ISBN: 9780470458365
Author: Erwin Kreyszig
Publisher: Wiley, John & Sons, Incorporated
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The following cost-of-quality data were collected at the installment loan department of the Kenney Bank. Classify these data into the appropriate cost-of-quality categories.

 

  Quality Cost Amount Cost Classification
  Loan Processing      
1. Run credit checks: $2,737.54    
2. Review documents: $3,173.50    
3. Make document corrections; gather additional information: $1,126.00    
4. Prepare tickler file; review and follow up on titles, $190.60    
  insurance, second meetings:      
5. Review all output: $2,330.62    
6. Correct rejects and incorrect output: $486.35    
7. Reconcile incomplete collateral report: $70.82    
8. Handle dealer problem calls; address associate problems; $2,530.00    
  research and communicate information:      
9. Compensate for system downtime: $526.93    
10. Conduct training: $1,010.00    
  Loan Payment  
1. Receive, inspect, and process payments: $790.00    
2. Respond to inquiries when no coupon is presented with payments: $840.30    
  Loan Payoff  
1. Receive, inspect, and process payoff and release documents: $221.65    
2. Research payoff problems: $15.54    

 

Calculate the amount and the percent of total. Do not round intermediate calculations. Round the monetary values to the nearest cent and percentage values to two decimal places.

 

    Percentage of
Quality Cost Category Total Amount Total Quality Cost
Prevention  %
Appraisal  %
Internal failure  %
External failure  %

 

Use the Excel Pareto template to construct a Pareto chart and choose the correct Pareto diagram.

The correct Pareto chart is  ___.

A.
B.
Amount. $
11000
10000
9000
8000
7000
F6000
5000
4000
3000
2000
1000
Amount. $
11000
10000
9000
8000
7000
6000
5000
4000
3000
2000
1000
Appraisal
Appraisal
External
failure
External
failure
Internal
failure
Internal
failure
Prevention
Prevention
C.
D.
Amount. $
11000
10000
9000
F8000
7000
6000
5000
4000
3000
2000
1000
[Amount. $
11000
10000
9000
8000
7000
6000
5000
4000
3000
2000
F1000
Appraisal
Appraisal
External
failure
External
failure
Internal
failure
Internal
failure
Prevention
Prevention
expand button
Transcribed Image Text:A. B. Amount. $ 11000 10000 9000 8000 7000 F6000 5000 4000 3000 2000 1000 Amount. $ 11000 10000 9000 8000 7000 6000 5000 4000 3000 2000 1000 Appraisal Appraisal External failure External failure Internal failure Internal failure Prevention Prevention C. D. Amount. $ 11000 10000 9000 F8000 7000 6000 5000 4000 3000 2000 1000 [Amount. $ 11000 10000 9000 8000 7000 6000 5000 4000 3000 2000 F1000 Appraisal Appraisal External failure External failure Internal failure Internal failure Prevention Prevention
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