Technology in Services. Describe at least two examples of services that are improved by adding technology. Explain specifically how the service is improved (it is more efficient, more customized, more unique, etc.) Are there any negative consequences of adding technology to the services that you described? If so, please explain.
Technology in Services. Describe at least two examples of services that are improved by adding technology. Explain specifically how the service is improved (it is more efficient, more customized, more unique, etc.) Are there any negative consequences of adding technology to the services that you described? If so, please explain.
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Transcribed Image Text:Technology in Services. Describe at least two
examples of services that are improved by
adding technology. Explain specifically how the
service is improved (it is more efficient, more
customized, more unique, etc.) Are there any
negative consequences of adding technology to
the services that you described? If so, please
explain
Transcribed Image Text:4. Managing Variability in Services. Our text identifies five types of customer-
introduced variability introduced into service delivery (p. 81): arrival variability,
request variability, capability variability, effort variability, and subjective-preference
variability. Select a service product of your choice, and explain how each of these
types of variability would be managed in your selected service.
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