Measurable service delivery is required.   According to Parasuraman's theory, service quality has five dimensions: tangible, empathic, reliable, responsive, and dependable. How do you apply the Service Quality concept/theory to the 'Accor Group' company's service delivery measurement?

Customers now have the option of using two distinct categories of online services thanks to the proliferation of online applications. So, what makes one of these services stand out from the rest?

In order to be effective, what four tasks do service settings have to complete?

Service delivery must be measurable. According to Parasuraman’s theory, there are five dimensions of Service Quality: Tangible, Empathy, Reliability, Responsiveness, and Assurance. Refer to the 'Accor Group' Company , how do you use Service Quality concept/ theory towards company service delivery measurement!

Discuss critically the new trends in customer service. Give examples to support your answer

Service is often differentiated from products and the four (4) distinct service features that distinguishes service from products are: simultaneity, heterogeneity, heterogeneity, and perishability.

What do you mean by defining how well a service is provided?