Suppose you were the manager of a restaurant and you were told honestly that a couple eating dinner had just seen a mouse. What would you say to them? How would you recover from this service crisis?

Why do disgruntled employees and former employees so frequently employ the tactic of a logic bomb? What preventative measures can be taken to lessen the likelihood that a similar incident will occur again?

What is the engagement risk affiliated with the Oscars? What is the information risk? Is there business risk?

Suppose a manager of a restaurant was told honestly that a couple eating dinner had just seen a mouse. What would he say to them? How would he recover from this service crisis?

Can you answer this question as short answeR? Distress at DES Your friend Diane works at the Department of Economic Security (DES) as a child protective service worker. You have known Diane personally and pro-professionally for a number of years, and she has asked you to advise her on managing stress. She told you that she admires the way in which you seem to handle stress in your own job at the Department of Motor Vehicles, and she wants advice and counsel for reducing stress where possible and coping with the rest. Because you are such a good friend, you have decided to set aside an afternoon to talk to Diane. You begin by asking her to simply talk about the sources of stress in her life. She tells you the following: "First let me say, I love my job. I really think I am making a difference in the lives of children and their families. It's not that it isn't frustrating-it is. Sometimes the system just won't let me do what I think is best. I do care about my work and want to stay in…

How can practicing the Golden Rule "treat others the way you would like to be treated" lead to customer service breakdowns?

Explain whether you think that the practice should be quick to adopt new technological software advances or consider retraining billing staff instead.As the Financial Manager of the medical practice, discuss one financial benefit Lucy should consider before implementing the new technology suggested by Dr. Jones.Based on the benefit you identified, explain a plan of approach Lucy should suggest to Dr. Jones to ensure a successful implementation and reduce the number of untimely filed claims and errors.