Suppose you have been employed by ALADIN Solutions Ltd. as an Operations Manager to study the efficiency of customer service center of SONE Bank in handling customers. The customer service center has two serving points, Alpha and Bravo, through which customers are catered. Your field survey results are presented in Table 1 as follows: [Total Marks: 05] Table 1: Wait time of Service Points in Minutes Customer No. Alpha Bravo 1 12 10 2 16 3 3 11 8 4 10 7 5 17 6 6 10 16 7 13 15 8 18 16 9 6 20 10 17 9   You are required to write a letter to your supervisor for presenting the results of your analysis. Use mean waiting times and box plots as the tools to compare the efficiency of Alpha and Bravo serving points. [03 Marks] Assuming a customer visits Alpha and Bravo points and is handled in 18 minutes. Which point is handling customer better? Use Z-Score to determine this and incorporate the results in your letter. [02 Marks]

Suppose you have been employed by ALADIN Solutions Ltd. as an Operations Manager to study the efficiency of customer service center of SONE Bank in handling customers. The customer service center has two serving points, Alpha and Bravo, through which customers are catered. Your field survey results are presented in Table 1 as follows: [Total Marks: 05]

Table 1: Wait time of Service Points in Minutes

1. You are required to write a letter to your supervisor for presenting the results of your analysis. Use mean waiting times and box plots as the tools to compare the efficiency of Alpha and Bravo serving points. [03 Marks]
2. Assuming a customer visits Alpha and Bravo points and is handled in 18 minutes. Which point is handling customer better? Use Z-Score to determine this and incorporate the results in your letter. [02 Marks]