Suppose you have been employed by ALADIN Solutions Ltd. as an Operations Manager to study the efficiency of customer service center of SONE Bank in handling customers. The customer service center has two serving points, Alpha and Bravo, through which customers are catered. Your field survey results are presented in Table 1 as follows: [Total Marks: 05]Table 1: Wait time of Service Points in MinutesCustomer No.AlphaBravo112102163311841075176610167131581816962010179 You are required to write a letter to your supervisor for presenting the results of your analysis. Use mean waiting times and box plots as the tools to compare the efficiency of Alpha and Bravo serving points. [03 Marks]Assuming a customer visits Alpha and Bravo points and is handled in 18 minutes. Which point is handling customer better? Use Z-Score to determine this and incorporate the results in your letter. [02 Marks]

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Description: Suppose you have been employed by ALADIN Solutions Ltd. as an Operations Manager to study the efficiency of customer service center of SONE Bank in handling customers. The customer service center has two serving points, Alpha and Bravo, through which

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MATLAB: An Introduction with Applications

6th Edition

ISBN:9781119256830

Author:Amos Gilat

Publisher:Amos Gilat

Chapter1: Starting With Matlab

Section: Chapter Questions

Problem 1P

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Suppose you have been employed by ALADIN Solutions Ltd. as an Operations Manager to study the efficiency of customer service center of SONE Bank in handling customers. The customer service center has two serving points, Alpha and Bravo, through which customers are catered. Your field survey results are presented in Table 1 as follows: [Total Marks: 05]

Table 1: Wait time of Service Points in Minutes

Customer No.	Alpha	Bravo
1	12	10
2	16	3
3	11	8
4	10	7
5	17	6
6	10	16
7	13	15
8	18	16
9	6	20
10	17	9

You are required to write a letter to your supervisor for presenting the results of your analysis. Use mean waiting times and box plots as the tools to compare the efficiency of Alpha and Bravo serving points. [03 Marks]
Assuming a customer visits Alpha and Bravo points and is handled in 18 minutes. Which point is handling customer better? Use Z-Score to determine this and incorporate the results in your letter. [02 Marks]

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