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Please explain why using a self-service option while shopping online is still so disliked.
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- How multichannel shoppers experience a firm more frequently and differently?Examine the experience of shopping online versus shopping in a traditional environment. Imagine that you have decided to purchase a digital camera (or any other item of your choosing). First, shop for the camera in a traditional manner. Describe how you would do so (for example, how you would gather the necessary information you would need to choose a particular item, what stores you would visit, how long it would take, prices, etc.). Next, shop for the item on the Web or via a mobile app. Compare and contrast your experiences. What were the advantages and disadvantages of each? Which did you prefer and why?Gift Co offers gifting services to individual customers. state the appropriate business model that should be adopted and further discuss the positive aspects of such model.
- What in-store characteristics could traditional retailers use to enhance the probability of purchase among individuals who visit a store? Describe each factor in terms of how it should be used, and describe its intended effect on the consumer for the following products: a. Perfume b. Ice cream c. Coffee after a meal e. B12 drinkable shots f. Motor oil d. Flowers from a supermarketThink of five causes for the growth of business-to-consumer (B2C) online shopping and quickly describe them.Define a user journey of an online shopper ? Explain Briefly