) Recommend a suitable quality tool that could identify the problem and to monitor the business performance. Please explain and justify your suggestion. (b) Develop the selected tool (answer in part (a)) to show how it can clarify all possible causes and solution to the issue.
JuicyJuicy Company is a dairy manufacturing company in Serdang, Malaysia. This company is
the supplier of dairy products to a number of hypermarkets in the Serdang area. It is critical that
each order be delivered (shipped) and arrive at a specified time to ensure the quality of their
products and a good relationship with the buyers. However, for the past two weeks the products
cannot reach the location on time. Resulted to that, they are getting many complaints from the
customers and considering to switch to other suppliers. Thus, the company must overcome the
problem as quickly as possible.
(a) Recommend a suitable quality tool that could identify the problem and to monitor the
business performance. Please explain and justify your suggestion.
(b) Develop the selected tool (answer in part (a)) to show how it can clarify all possible
causes and solution to the issue.
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